Proto Resources
Discover the latest Proto news and annoucements.
Proto adds contact centre capability to its AI customer experience platform
Generative AI can enhance customer service efficiency while the human touch remains essential for complex queries and sensitive situations. Here's how Proto's proAgents feature lets organisations achieve both.
Manila Express deploys Proto’s AICX Platform for remittances to the Philippines
Manila Express, a trusted remittance provider for 35 years, implemented Proto’s AI Customer Experience (AICX) solution to automate financial customer support for remittances from Canada to the Philippines.
EV charging network automates 70% of customer queries
ChargEV automated 64% of customer inquiries using Proto's AICX Platform, reducing agent intervention and enhancing support for electric vehicle users.
Crypto exchange achieves 58% query resolution
Bitflex, a leading Malaysian cryptocurrency exchange, transformed its customer experience and improved ticket resolution rates with Proto's AICX solution.
Estuary Solutions Partners with Proto to provide growth-focused digital transformation
Estuary Solutions partners with Proto to leverage AI technology to enhance customer experience and drive digital transformation across industries.
Philippines SEC automates 230K citizen queries
The Securities and Exchange Commission of the Philippines (SEC) successfully achieved digitization goals and improved support with Proto’s AI Customer Experience (AICX) solution for government agencies.
Nocola IoT Solutions partners with Proto for AI-enabled customer support
Nocola IOT Solutions and Proto AICX are excited to announce a new partnership, looking to new opportunities to enhance technology and AICX.
Proto announces new AICX solution for the transport and logistics sector
Proto, a global leader in AI customer experience (AICX) solutions, launches its new AICX solution for the transport and logistics sector to scale customer support in local languages.
Daily Tribune reports on Canada’s tech footprint in the Philippines
In The Daily Tribune, Canadian Ambassador to the Philippines David Hartman shares how Canadian tech companies like Proto support growth in the Philippines.
A day in the life of Proto's Head of Engineering
Weiying's interest in becoming an NLP engineer was sparked by her background in cognitive science and her fascination with the human brain.
Proto celebrates 75 years of Canada in the Philippines
Proto celebrates 75 years of Canada in the Philippines, showcasing its AI customer experience deployments for Filipino businesses and government agencies.
How to convert your customer support chatbot into an employee assistant
Did you know that your AI customer support chatbot may be only scratching the surface of its potential? In this article, we explore how you can turn your customer support chatbot into a valuable asset for your entire organisation.
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