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Proto Resources

Discover the latest Proto news and annoucements.

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News
Partners

A new era for CX, TÜV NORD Indonesia partners with Proto to harness AI power

Proto partners with TÜV NORD Indonesia to enhance customer experience through AI solutions, ensuring precise and efficient interactions across various sectors.

January 8, 2025
News
Partners

Proto partners with Voices to develop voice AI for underserved languages

Proto partners with Voices to create voice AI models for low-resourced languages, enhancing multi-language support in customer service across various sectors.

December 12, 2024
News
Proto

Proto CEO Curtis Matlock to chair SupTech Industry Group

Proto CEO Curtis Matlock is the founding chairman of the new SupTech Industry Group, aiming to scale technology for financial inclusion and consumer protection.

December 3, 2024
Article
Financial

Transforming customer experiences in the financial sector with AI: opportunities and challenges

AI stands as a transformative force in the financial sector, offering tools to optimise the customer journey and improve satisfaction.

November 7, 2024
Article
Proto

What’s the ROI of customer service automation?

Investing in AI customer service can improve responses by 20%, enhance agent efficiency, and ultimately boost customer satisfaction and revenue.

October 25, 2024
Article
Health

How a hospital created the leading personal AI patient experience in the Philippines

The Medical City South Luzon hospital used Proto's AI technology to streamline patient appointment bookings and overcome language barriers.

October 17, 2024
News
Transport

DragonPass deploys Proto’s AICX platform to streamline employee assistance

DragonPass has deployed Proto’s AICX Platform to enhance employee training and assistance for CX agents supporting 30 million members globally.

October 14, 2024
News
Proto

Product release: September 2024

Learn all about what's new in Proto's AICX Platform this month, including pre-chat forms, the ability to ban customers, automatic ticket creation, and more.

September 30, 2024
Article
Proto

How customer journeys map onto chatbot design

Crafting effective customer journeys with the right technology can enhance customer retention and advocacy, leading to significant competitive advantages.

September 6, 2024

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