AI Chatbot for Financial Services

Proto chatbot for financial customer experience

Financial operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

enabled with

African Development Bank
Bill & Melinda Gates Foundation
Omidyar Network
Bankable Frontier Associates
RegTech for Regulators Accelerator
Rockefeller Philanthropy Advisors
USAID
Africa Digital Financial Inclusion Facility

Automating digital chat banking for underserved consumers

Financial operators use Proto's AICX solution to deliver automated banking services for account setup, KYC, and payments. The solution also automates repetitive customer support queries across local languages and underserved populations.

ROI calculator

Automating financial consumer protection across underserved communities

Financial regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provides intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers
Central Banks

Central Banks

Financial regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to financial consumer protection across language, geography, and gender.

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Retail Banks

Retail Banks

Traditional banks deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

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Digital Banks

Digital Banks

Challenger banks deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.

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FX & Crypto

FX & Crypto

Foreign and cryptocurrency exchanges deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.

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Microfinance

Microfinance

Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.

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Financial Insurance

Financial Insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and improve customer experience across language, geography, and gender.

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Financial sector benefits

Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive technology.

Promote consumer financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the financial services sector

Empower financial consumers with effective recourse and the mediating power of the state.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Proto AICX platform in
2 minutes

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AICX return on 
investment

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Financial

2 min

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Financial

2 min

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Awards

4 min

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Case study

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Financial

Case study Philippines test

8 min

Observer guide

Financial

2 min

GoodTech deploys Philippines chat banking with Proto’s AICX technology