Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
Financial operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.Get started
Proto's AICX platform has been deployed across over 2K financial institutions worldwide.
FNB Zambia automated 44% of customer query resolution in the first week of deployment.
The Central Bank of the Philippines achieved 92.84% classification accuracy for Tagalog.
Challenger banks deploy Proto’s AI Customer Experience (AICX) solution to scale financial services rapidly without the high cost of multilingual contact centres.
Foreign and cryptocurrency exchanges deploy Proto’s AI Customer Experience (AICX) solution to build trust with automated complaint handling and KYC processes.
Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.
Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process with automated data collection.
GoodPay’s chatbot Gab is built with the Proto AICX platform for local languages, in order to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023. The chatbot has handled 49,850 messages since its deployment.
Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.
Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.
Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
The AICX calculator is an estimate.
Your actual results may differ.
Bitflex, a leading Malaysian cryptocurrency exchange, transformed its customer experience and improved ticket resolution rates with Proto's AICX solution.
The Securities and Exchange Commission of the Philippines (SEC) successfully achieved digitization goals and improved support with Proto’s AI Customer Experience (AICX) solution for government agencies.
Proto to deliver AI-based complaints management and public sentiment supervisory technology solution to the financial regulators of Ghana and Indonesia in partnership with the University of Cambridge’s SupTech Lab.
Bitflex deploys Proto’s AICX to enhance consumer experience and protection during cryptocurrency transactions, with verification and advisory messages across channels and languages.
The Medical City - South Luzon (TMC-SL) implemented Proto’s AICX solution to improve the quality of patient care and enhance the overall healthcare experience at TMC-SL.