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Chatbot for Financial Services

Automate financial consumer support

Financial operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

African Development Bank
Central Bank of the Philippines
Bank of Ghana
CCPC Zambia
Bank of Zambia
National Bank of Rwanda
Central Bank of Liberia
Central Bank of Mauritania
OQSF Cote D’Ivoire
Bank of the Republic of Burundi
Sparkle
Payswitch
Goodbank

Fiscal Constraint


Control scaling operational costs from increasing consumer case volumes across multilingual markets.

Include Everyone


Engage financial consumers everywhere regardless of language, geography or gender.

Trend Analysis



Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.

Conversational banking with automation

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.

calculate roi

Consumer protection with automation

Financial regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

CASE STUDY

enabled with

African Development Bank
African Institute for Mathematical Sciences
Bill & Melinda Gates Foundation
Omidyar Network
Bankable Frontier Associates
RegTech for Regulators Accelerator
Rockefeller Philanthropy Advisors
USAID
Africa Digital Financial Inclusion Facility
Operator
Proto is expanding from its financial regulator deployments into support automation for banks, fintechs, and microfinance — leveraging the training data from across national financial ecosystems for under-resourced languages, including Kinyarwanda, Tagalog, Twi, Yoruba, and more.
Curtis Matlock
CEO, Proto
Regulator
Aside from enhancing the central bank’s quality of service, the multilingual chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank’s commitment to pursue innovations in financial services for the benefit of Filipinos.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
Recognized by

Ecosystem benefits

Proto’s AICX solution delivers more than cost savings for the financial sector.

Raise the Market Standard

Innovate by example and encourage the financial ecosystem to adopt inclusive technology.

Promote Financial Literacy


Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase Trust in the State


Establish a direct connection between the regulatory authority and financial consumers.

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ask Proto about your AICX project

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results

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2 min

African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia

Financial

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"I got my credit card refund six days after I filed a complaint with BSP"

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Proto AICX for Nigeria's Federal Capital Territory