AI Chatbot for Financial Services

Proto chatbot for financial customer experience

Financial operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

14 day trial Solution Map

enabled with

African Development Bank

African Institute for Mathematical Sciences

Bill & Melinda Gates Foundation

Omidyar Network

Bankable Frontier Associates

RegTech for Regulators Accelerator

Rockefeller Philanthropy Advisors

USAID

Africa Digital Financial Inclusion Facility

Automating digital chat banking for underserved consumers

Financial operators use Proto's AICX solution to deliver automated banking services for account setup, KYC, and payments. The solution also automates repetitive customer support queries across local languages and underserved populations.

Automating financial consumer protection across underserved communities

Financial regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provides intervention capability and analysis of misconduct trends for rapid policy-making.

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Fiscal Constraint

Control scaling operational costs from increasing consumer case volumes across multilingual markets.

Include Everyone

Engage financial consumers everywhere regardless of language, geography or gender.

Trend Analysis

Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.

Central banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Digital banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Lenders

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Microfinance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Insurance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers

Automate local languages

Transfer chats to agents

Proto is expanding from its financial regulator deployments into support automation for banks, fintechs, and microfinance — leveraging the training data from across national financial ecosystems for under-resourced languages, including Kinyarwanda, Tagalog, Twi, Yoruba, and more.

Curtis Matlock

CEO, Proto

Aside from enhancing the central bank’s quality of service, the multilingual chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank’s commitment to pursue innovations in financial services for the benefit of Filipinos.