Generate your local banking experience
Deploy your AI assistant
Claim your bot with a professional email
AI Assistants
Auto-trained AI agents
Inbox
Reply to chats and tickets
Livechat
Manage chats
Tickets
Manage tickets
People
Manage audience
Analytics
Monitor AICX performance
ProtoAI
Support local languages
Channels
Reach users everywhere
Data Privacy
Personal info protection
Platform Management
Take control of the platform
The future of financial service delivery
Proto AICX delivers delightful digital banking experiences for customers and bank employees across multilingual markets.
Analytics
Financial product insights
Get a direct view into product efficacy with customised analytics and consumer feedback.
Engaged customers
4590
23%
Average rating
4.8
38%
Inbox
Agent efficiency and cost control
Optimise customer support with time-saving AI tools and integrated workflows for agents.
Tickets
Automated ticketing
Set chatbot triggers to automatically generate tickets, apply custom tags, email customers, and more.
Channels
Every customer channel
Deploy mobile banking directly into your customers’ messaging apps like WhatsApp and Messenger.
Integrations
Seamless payments
Use the webchat iFrame to offer payments directly in the chat interface.
Integrations
Connect to CRMs and payment apps
Proto AICX integrates with your business infrastructure.
Secure webhook with data encryption
Proto AICX does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto AICX content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.
Don’t take our word
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First National Bank of Zambia
We’re excited to serve our customers more efficiently through digital platforms, re-imagining support with helpful, easy, and secure interactions.
Kasali Mwaba Kaingu
Executive Head of Strategic Marketing and Communications, First National Bank of Zambia
168K
interactions handled annually
See the Case Study
Secure your messaging
Give your audience peace of mind from the leaders in AICX data protection.
Protection standards
Certification
Our SOC2 (Types I & II) and ISO 27001 audited certifications are the highest industry standard for your data protection.
SOC 2 Type II
ISO 27001
Data residency
On-premise & hybrid hosting
Opt for bespoke hosting solutions that are setup up within two weeks.
Data access
IP allowlist
Limit Proto AICX access to offices and remote workers with authorized IP addresses.
Data privacy
Message encryption
All communications are SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license
Onboarding steps
Chatbots
Generate your AI experience
Customize and deploy knowledgable AI assistants in moments.
Add URL
Enter a URL for chatbot training.
Add URL
Chatbots will learn from new content on this website.
https://
your-website-url.com
Users and teams
Invite your team members
Empower colleagues with custom teams, roles, and permissions.
Invite user
New user will receive an email invite.
Email
Select role
Select team(s)
Dedicated support
Let us do the rest
Maximize your Proto AICX solution with setup assistance and support.
Book your local demo
See how AICX can boost customer satisfaction and organisational growth
