AI Chatbot for Financial Services

Proto chatbot for financial customer experience

Financial operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

enabled with

Sparkle
Rockfeller
USAID
R2A
Omidyar network
Gates Foundation
ADFI
BFA
Central Banks

Central Banks

Proto AI Chatbot in banking automates working processes and improves the digitalization of the financial sector

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Retail Banks

Retail Banks

Chatbot for retail banks allows customers to check balances, pay bills and provides multilingual solutions while maintaining a quality customer experience

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Digital Banks

Digital Banks

Chatbot for digital banks automates 100% of contact center operations with AI banking chatbots, live chat, cases and analytics

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FX & Crypto

FX & Crypto

Chatbot for FX and crypto provides about current market changes. Automated crypto trading bots render help in choosing investments and making transactions

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Microfinance

Microfinance

AI chatbot for microfinance services supports customers to quickly make loan payments in any channel they want. 24/7 x 365 contact center automation

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Financial Insurance

Financial Insurance

Financial insurance chatbot helps collect information about vehicles, finances status and simplify daily banking transactions. Provides customer support 24/7

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Automating digital chat banking for underserved consumers

Financial operators use Proto's AICX solution to deliver automated banking services for account setup, KYC, and payments. The solution also automates repetitive customer support queries across local languages and underserved populations.

ROI calculator

Automating financial consumer protection across underserved communities

Financial regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provides intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

Financial sector benefits

Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive technology.

Promote consumer financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the financial services sector

Empower financial consumers with effective recourse and the mediating power of the state.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Guide

The Chatbot Guide for Multilingual Businesses

The definitive guide for your company to automate multilingual customer experience with AI-enabled chatbots for local languages.

Case Study
Solutions
Health

AI-enabled patient experience improvement in the Philippines

Learn how The Medical City Clinic is improving their patient experience and automating 8400+ chats a month.

Case Study
Solutions
Financial

Chat banking automation for digital payments in the Philippines

Learn how GoodPay is using Proto to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide
Partners

Reseller guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Guide
Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Proto AICX platform in 2 minutes

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