AI Chatbot for Financial Services

Proto chatbot for financial customer experience

Financial operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

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Development Bank of Rwanda
FNB Zambia
Philippines Department of Trade & Industry
Sparkle
Multibank Group
Goodpay
Bank of Zambia
National Bank of Rwanda
Central Bank of Liberia
Bank of Ghana
Central Bank of the Philippines

Financial sector benefits

Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive technology.

Promote consumer financial literacy

Deliver proactive advice and misconduct warnings to first-time financial consumers.

Increase trust in the financial services sector

Empower financial consumers with effective recourse and the mediating power of the state.

Digital Banks

Digital Banks

Challenger banks deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.

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FX & Crypto

FX & Crypto

Foreign and cryptocurrency exchanges deploy Proto’s AI Customer Experience (AICX) solution to scale rapidly without the high cost of multilingual contact centres.

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Microfinance

Microfinance

Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.

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Financial Insurance

Financial Insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and improve customer experience across language, geography, and gender.

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CASE STUDY

Chat banking automation for digital payments in the Philippines

GoodPay’s chatbot Gab is built with the Proto AICX platform for local languages, in order to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023.

READ STUDY
"Our mission to empower hardworking families starts by bringing everyday usefulness to people across the country, in cities and in the provinces. Breadwinners are earning and collecting payments more than ever through social media, and across far-flung distances. Financial inclusion starts by adapting to how people really transact with each other, in conversations and by texting – not by forcing adaptation to unfamiliar digital tools."
Sylvester Wong
CEO, GoodPay

Automating digital chat banking for underserved consumers

Financial operators use Proto's AICX solution to deliver automated banking services for account setup, KYC, and payments. The solution also automates repetitive customer support queries across local languages and underserved populations.

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Automating financial consumer protection across underserved communities

Financial regulators use Proto's AICX solution to overcome scaling complaint volumes, limited consumer protection resources, and outdated manual processes. The solution also provides intervention capability and analysis of misconduct trends for rapid policy-making.

Protect consumers

enabled with

Rockfeller
USAID
R2A
Omidyar network
Gates Foundation
ADFI
BFA

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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Article
Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

Article
Financial

How are crypto & FX businesses using Proto chatbots to improve customer trust

How cryptocurrency and foreign exchanges use Proto chatbots to automate trading and build trust with customers.

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Government

How Proto chatbots help the Philippine government deliver No Wrong Door service to citizens

Proto’s AI Citizen Experience (AICX) solutions enable government agencies in the Philippines to comply with the ‘No Wrong Door’ policy by using chatbots for local languages.

Video
Financial

The SupTech Providers Panel featuring Proto CEO Curtis Matlock

Watch Proto CEO Curtis Matlock discuss the challenges and opportunities financial regulators face when adopting supervisory technology, hosted by Cambridge University's SupTech Lab.

Article
Partners

JLMB Tech Ventures and Proto partner to scale chatbot solutions across the Philippines

JLMB Tech Ventures and Proto partner to scale Proto’s AI customer experience chatbots across public and private organizations in the Philippines.

Case Study
Government

Financial consumer protection automation in Ghana

The automated consumer protection system at the National Bank of Ghana is deployed across 805 financial institutions and handled more than 28,950 messages even before the official launch.

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