Financial operators and regulators deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.
Get started
Proto's AICX platform has been deployed across over 2K financial institutions worldwide.
FNB Zambia automated 44% of customer query resolution in the first week of deployment.
The Central Bank of the Philippines achieved 92.84% classification accuracy for Tagalog.
Challenger banks deploy Proto’s AI Customer Experience (AICX) solution to scale financial services rapidly without the high cost of multilingual contact centres.
Foreign and cryptocurrency exchanges deploy Proto’s AI Customer Experience (AICX) solution to build trust with automated complaint handling and KYC processes.
Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.
Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process with automated data collection.
GoodPay’s chatbot Gab is built with the Proto AICX platform for local languages, in order to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023. The chatbot has handled 49,850 messages since its deployment.
AICX allows banks, insurance providers, microfinance institutions, and other financial providers to automate customer support at scale, freeing up administrative teams to handle more complex customer queries.
Proto offers AICX uniquely tailored for financial service providers looking to automate service in low-resourced languages such as Tagalog, Kinyarwanda, and Twi. Proto’s regulatory partnerships with central banks power the Proto platform with industry-specific language data and deep knowledge of regulatory requirements.
Proto’s AI Customer Experience (AICX) platform for finance can also provide service at scale across over 15 channels, including SMS. This helps financial service providers meet financial consumers where they are 24/7 to keep them informed and empowered in their financial decisions.
CX automation for financial services helps streamline customer service tasks, including managing and triaging conversational AI chats with customers. It can:
Proto’s AICX can also monitor automation performance and customer engagement with location-based data and other analytics, giving financial service providers an understanding of support success at different branches.
AICX for financial services organizations helps assist customers at scale without increasing administrative costs. With rapid support and timely notifications, AICX for finance offers many advantages including:
Proto can also be maintained without advanced technical knowledge — so new functionality can be added easily as banking services change.
Proto’s CX automation platform offers support for underserved and rare languages. While most CX automation is only available in common languages, Proto can communicate in languages such as Tagalog, Kinyarwanda, and Twi, as well as mixed languages such as Taglish.
With multilingual support, Proto can categorize and triage customer queries based on language, streamlining financial assistance. Proto also offers local channels such as Africa’s Talking, Line, and Zalo.
For more in-depth information about how Proto can help financial service providers, take a look at our case studies.
For more information on how the Proto platform works, take a look at our documentation.
Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.
Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
The AICX calculator is an estimate.
Your actual results may differ.
