Proto Resources
Discover the latest Proto news and annoucements.
Scam resolution solution by FNA and Proto shared at Global Payments Week
Proto and FNA are equipping countries with a scalable scam detection system that connects multilingual citizen reporting to real-time fund tracing – delivering trust, speed, and results for financial authorities.
Dragonpass deploys all-in-one travel app with automated customer support
Dragonpass deploys AI customer experience solution to automate support for lounge access, travel bookings, and app-based service enquiries.
Product release: June 2025
We’ve introduced new features to enhance your AICX experience, including new VoiceAI channels, conversation tester, ticket export options, and platform improvements.
Proto to speak on AI fraud tracing at World Bank Global Payments Week
Proto CEO Curtis Matlock to speak at the RegTech for Fraud Management panel during the World Bank’s Global Payments Week 2025 in Brazil.
Digital bank in Uganda scales CX automation across 28 branches
AI customer experience platform deployed by FINCA Uganda and Eclectics to automate financial services and expand inclusive digital banking access.
Namibia’s citizens to receive AI assistance and complaints resolution
Proto is expanding its AI-based citizen support in Namibia to automate engagement and complaint resolution, enhancing consumer trust.
Clinic achieves 273% increase in automated patient service
Learn how The Medical City Clinic is improving their patient experience and automating 10,400+ chats a month.
Product release: May 2025
We've rolled out major updates to enhance your AICX experience, including VoiceAI with ASR/TTS, live rep CSAT ratings, LLM prompt scripting, and more.
Automated indoor wayfinding for the millions of airport passengers
Learn how Mactan-Cebu International Airport deployed Proto's AI assistant to scale their customer service capabilities while maintaining their existing support team.
FNA and Proto to arm countries with end-to-end fraud recovery
A new partnership between FNA and Proto aims to enhance fraud recovery by enabling faster and more effective reporting for financial scam victims.
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