Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
Contact centres compare Proto to Intercom when upgrading to multilingual chatbots and artificial intelligence.Get started
Proto's AICX platform is designed for multilingual contact centres in emerging markets, with industry-ready chatbots for customer experience and regulatory compliance alongside omnichannel case management features.
Intercom has more marketing features, but only speaks common languages, with no integrations for local channels like Telegram and Viber. Additional Intercom features such as team office hours, in-app chat, and surveys are only available as add-ons in their pricing model.
With the HermesAI™ natural language processing engine, Proto chatbots understand 100+ underserved and mixed languages, such as Cebuano, Kinyarwanda, and Twi — while Intercom’s bot speaks only 44 common languages.
Proto's AI Customer Experience solutions can be deployed on both offline (SMS) and online (WhatsApp, Messenger, Twitter) channels.
Proto's AICX platform pricing is matched to the volume of customers that seek support. Other pricing models that charge per tiers of messages, agents, or chatbots make it difficult to calculate ROI. Reach out to learn more about Proto's flexible prepaid pricing option.
Proto offers conversational automation pre-built with industry-specific dialogue and best practices. This shortcuts the deployment process for contact centres serving specific markets and languages.
Proto staff are located strategically around the world and speak the same languages as our clients. This level of 24/7 and localised support is essential for optimising chatbot performance.
Proto offers a free live chat solution, in addition to a free 14-day trial of the full AI Customer Experience platform with no payment commitment. This allows your contact centre to prove the automation of multilingual customer support across multiple channels.
Powered by the HermesAI™ natural language processing (NLP) engine, Proto's chatbots speak 80+ underserved and mixed languages that could be critical for including or expanding your customer base.
Proto's cloud-based AICX platform is capable of hybrid deployments with on-premise systems and maintains compliance with data privacy regulations such as GDPR, SOC, and PCI DSS.
Proto offers all-inclusive, per-customer volume pricing with no hidden fees. As a result, it is straightforward to scale your multilingual customer support operation without the nuisance of runaway message or API call volumes.
Proto's drag-and-drop platform is designed for non-technical users that need to quickly edit chatbot dialogue, learn from analytics, takeover customer conversations, and integrate with messaging channels.