RegTech for Fraud Management – Proto founder to speak at World Bank Global Payments Week
Proto CEO Curtis Matlock will speak at the RegTech for Fraud Management panel during the World Bank’s Global Payments Week (GPW) 2025, taking place 7–8 July at the Central Bank of Brazil. He will join Kimmo Soramäki of FNA and Benjamin Lee of Nexus Global Payments in a session facilitated by Deborah Young.
Global Payments Week is one of the World Bank’s flagship annual gatherings for financial sector authorities, industry leaders, and innovators shaping the future of payments infrastructure. GPW 2025 will feature in‑depth discussions on digital assets, tokenisation, interoperability, central bank digital currencies (CBDCs), fast payment systems, and the regulatory technologies enabling financial inclusion and integrity.
This year’s agenda highlights the increasing importance of RegTech for fraud management, with rising scam incidents globally undermining trust in financial systems. The panel featuring Proto will explore how real‑time analytics, AI‑driven complaints assistants, and coordinated ecosystem responses can support financial authorities in detecting fraud, tracing illicit flows, and restoring consumer confidence.
Proto’s participation reflects its growing role in supporting regulators through multilingual AI assistants that empower citizens to report fraud and complaints in their local languages – especially in lower‑income countries where language, literacy, and access remain barriers. When paired with FNA’s advanced tracing and fraud detection tools, the joint solution enables faster responses to fraud reports, helping financial authorities intervene within the critical 24‑hour recovery window.
The joint solution from Proto and FNA addresses key bottlenecks in national fraud management:
– Victims can report scams immediately through AI assistants on WhatsApp or webchat, in local or hybrid languages like Taglish or Kinyarwanda
– Anonymous, intuitive reporting lowers barriers related to embarrassment or unfamiliarity with official processes
– FNA’s National Fraud Portal enables regulators to detect mule accounts, trace fund flows, and collaborate with financial institutions in real time
– Authorities receive structured fraud reports ready for investigation, dramatically reducing case handling times
Beyond fraud, Proto’s AI citizen engagement systems are now integrated into the digital consumer protection frameworks of central banks and regulators in over 10 countries. These systems support:
– End‑to‑end complaints resolution across financial products and institutions
– Automated triage and escalation workflows to ease case management burden
– Real‑time analytics dashboards for policy and supervision teams
– Compliance with global consumer protection principles such as those from the World Bank and AFI
In the Philippines, the central bank’s deployment of Proto’s system led to the national automation of consumer complaints in Taglish. In Rwanda, usage of Proto’s AI assistant in Kinyarwanda resulted in an 80% year‑on‑year increase in consumer recourse interactions. These implementations demonstrate the practical value of inclusive AI in improving supervisory efficiency and public trust.
The joint initiative is particularly timely given the $1 trillion global cost of scams in 2023 (Global Anti‑Scam Alliance) and mounting pressure on regulators to deploy end‑to‑end digital consumer protection tools. According to the World Bank, up to 90% of digital finance users in some developing markets face protection challenges, underscoring the urgency for scalable, interoperable solutions like the FNA–Proto integration.
As financial scams grow in complexity and scope, the need for agile, interoperable, and citizen‑centred solutions has never been greater. Proto’s work with central banks underscores the importance of not just monitoring risk, but engaging consumers in their own protection – bridging gaps in trust, access, and language through responsible AI.
