Proto vs. Yellow.ai

Contact centres compare Proto to Yellow.ai when upgrading to CX automation and artificial intelligence.

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Proto vs. Yellow.ai

Feature Comparison Table

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Multilingual

Local languages

Conversational

Local channels

Predictable pricing

Localized support

Chat history

Privacy & security

Livechat

Sample chatbots

No-coding

Free trial

Proto logotype

Proto’s AICX platform offers businesses a simple way to get started automating customer support for local languages, with regulatory alignment in key sectors including finance, government, and health care. Yellow.ai offers a more generalised solution for multilingual chat, with more features for retail sales and marketing.

Natural language processing

With the proLocal™ natural language processing engine, Proto chatbots understand 100+ underserved and mixed languages, such as Cebuano, Kinyarwanda, and Twi. Yellow.ai offers support for some underserved languages, but relies on translation for less common ones, posing a greater risk of errors.

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Wide omnichannel support

Proto's AI Customer Experience solutions can be deployed on both offline (SMS) and online (WhatsApp, Messenger, Twitter) channels.

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SCALABLE PRICING

Pay for your customers

Proto's AICX platform pricing is matched to the volume of customers that seek support. Other pricing models that charge per tiers of messages, agents, or chatbots make it difficult to calculate ROI. Reach out to learn more about Proto's flexible prepaid pricing option.

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SAMPLE CHATBOTS

Deploy fast with proven multilingual chatbots

Proto offers conversational automation pre-built with industry-specific dialogue and best practices. This shortcuts the deployment process for contact centres serving specific markets and languages.

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SERVICE LEVEL

Localized global support for enterprise and government

Proto staff are located strategically around the world and speak the same languages as our clients. This level of 24/7 and localised support is essential for optimising chatbot performance.

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UNLIMITED TRIAL

Try for free with no credit card required

Proto offers a free live chat solution, in addition to a free 14-day trial of the full AI Customer Experience platform with no payment commitment. This allows your contact centre to prove the automation of multilingual customer support across multiple channels.

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Why Proto

Why should you choose Proto AICX?

Local customer engagement

Powered by the proLocal™ natural language processing (NLP) engine, Proto's chatbots speak 80+ underserved and mixed languages that could be critical for including or expanding your customer base.

Hybrid privacy and security

Proto's cloud-based AICX platform is capable of hybrid deployments with on-premise systems and maintains compliance with data privacy regulations such as GDPR, SOC, and PCI DSS.

Predictable pricing & ROI

Proto offers all-inclusive, per-customer volume pricing with no hidden fees. As a result, it is straightforward to scale your multilingual customer support operation without the nuisance of runaway message or API call volumes.

Easy for non-technical teams

Proto's drag-and-drop platform is designed for non-technical users that need to quickly edit chatbot dialogue, learn from analytics, takeover customer conversations, and integrate with messaging channels.

CASE STUDY

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CASE STUDY

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