AICX for

Digital Banks

Proto CX automation for digital banks

Challenger banks deploy Proto’s AI Customer Experience (AICX) solution to scale financial services rapidly without the high cost of multilingual contact centres.

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Chat banking with 0.66s response time

GoodPay's automated service has handled 49K+ messages with a 0.66s response time.

12K+ engaged end users

FINCA Uganda has reached over 12K end users with Proto, serving customers across 27 branches.

Over 2K regulatory messages automated

The Proto platform has automated regulatory messages for 2K+ financial institutions worldwide.

ARTICLE

CASE STUDY

Chat banking automation for digital payments in the Philippines

GoodPay’s chatbot Gab is built with the Proto AICX platform for local languages, in order to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023. The chatbot has handled 49,850 messages since its deployment.

Our mission to empower hardworking families starts by bringing everyday usefulness to people across the country, in cities and in the provinces. Breadwinners are earning and collecting payments more than ever through social media, and across far-flung distances. Financial inclusion starts by adapting to how people really transact with each other, in conversations and by texting – not by forcing adaptation to unfamiliar digital tools.

Sylvester Wong

CEO, GoodPay

CASE STUDY

Chat banking automation for digital payments in the Philippines

GoodPay’s chatbot Gab is built with the Proto AICX platform for local languages, in order to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023. The chatbot has handled 49,850 messages since its deployment.

Our mission to empower hardworking families starts by bringing everyday usefulness to people across the country, in cities and in the provinces. Breadwinners are earning and collecting payments more than ever through social media, and across far-flung distances. Financial inclusion starts by adapting to how people really transact with each other, in conversations and by texting – not by forcing adaptation to unfamiliar digital tools.

Sylvester Wong

CEO, GoodPay

AICX Platform

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Integrated Apps

Africa's Talking

Africa's leading API platform for SMS and more with 80,000 developers.

Messaging, CRM, and data sharing for mid-market contact centers.

Sales messaging platform for outreach across web, mobile and social media.

Customer service platform with agent-based livechat, ticketing and CRM.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

Customer service software with online chat, help desk, and web analytics.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

The messaging system for feature phone users across the Global South.

Heavily encrypted messaging app with 500 million users.

The world's leading API platform for SMS and more with 5M developers.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customised branding for business websites.

Proto's CX automation webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Proto's web scraping partner for public sentiment analysis.

Vietnam's leading messaging app with 100M users.

Customer service platform with agent-based livechat, ticketing and CRM.

Ask Proto's team about your CX automation

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ROI Calculator

Achieve savings with Proto

Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.

Average Values

The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

The AICX calculator is an estimate.
Your actual results may differ.

More

Financial

solutions

Financial Insurance