AICX for

Financial Insurance

Proto CX automation for financial insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process with automated data collection.

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Automate case management

Forward claims to the correct agent automatically based on claim details, language spoken, and more.

Scale on preferred channels

Goodpay’s multilingual chatbot was deployed on Facebook, a preferred channel used by 94% of its customer base.

Make claims more convenient

Allow your insurers to quickly submit claim details and upload multimedia attachments via conversational chat.

ARTICLE

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 1.44 million messages since its deployment.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, NBR

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 1.44 million messages since its deployment.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, NBR

AICX Platform

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Integrated Apps

Africa's Talking

Africa's leading API platform for SMS and more with 80,000 developers.

Messaging, CRM, and data sharing for mid-market contact centers.

Sales messaging platform for outreach across web, mobile and social media.

Customer service platform with agent-based livechat, ticketing and CRM.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

Customer service software with online chat, help desk, and web analytics.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

The messaging system for feature phone users across the Global South.

Heavily encrypted messaging app with 500 million users.

The world's leading API platform for SMS and more with 5M developers.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customised branding for business websites.

Proto's CX automation webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Proto's web scraping partner for public sentiment analysis.

Vietnam's leading messaging app with 100M users.

Customer service platform with agent-based livechat, ticketing and CRM.

Ask Proto's team about your CX automation

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ROI Calculator

Achieve savings with Proto

Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.

Average Values

The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

The AICX calculator is an estimate.
Your actual results may differ.

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