Proto CX automation for financial insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process with automated data collection.

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Automate case management

Forward claims to the correct agent automatically based on claim details, language spoken, and more.

Scale on preferred channels

Goodpay’s multilingual chatbot was deployed on Facebook, a preferred channel used by 94% of its customer base.

Make claims more convenient

Allow your insurers to quickly submit claim details and upload multimedia attachments via conversational chat.

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ARTICLE

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 1.44 million messages since its deployment.

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The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, NBR

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 1.44 million messages since its deployment.

READ STUDY

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, NBR

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 1.44 million messages since its deployment.

READ STUDY

AICX