AI Chatbot for

Financial Insurance

Proto chatbot for financial insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and improve customer experience across language, geography, and gender.

Get your Chatbot

This is some text inside of a div block.

Grow customer base

Unlock new customer segments with inclusive chatbots that work across languages, ethnicities and income levels.

Scale while saving

Automate multilingual support while maintaining quality customer experience as your insurance firm scales.

Chat claims

Allow your insurees to quickly submit claim details and upload attachments via omnichannel chatbots.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, National Bank of Rwanda

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the NBR is deployed across 591 financial institutions and handled more than 260.003 messages since its deployment in July 2022.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, National Bank of Rwanda

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the NBR is deployed across 591 financial institutions and handled more than 260.003 messages since its deployment in July 2022.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Supported channels

africa's talking

Africa's leading API platform for SMS and more with 80,000 developers.

Proto's software development kit for Android mobile applications.

Messaging, CRM, and data sharing for mid-market contact centers.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Messaging, CRM, and data sharing for enterprise contact centers.

The messaging system for feature phone users across the Global South.

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customized branding for business websites.

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

Book demo

Jeni

Patience

Ask Proto's experts about governance chatbots

Book demo

Curtis

Vanessa

Return on investment

Average Values

Thanks for signing up! We'll be in touch.

Error. Did you enter your info correctly?

The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

More financial solutions

other energy solutions

Service Stations

More health solutions

Health Insurance

More gaming solutions

MORE GOVERNMENT AGENCIES

Social Security

Education Ministries

Telco Commissions

Health Regulator

Energy Commissions

Consumer Authorities

Securities Commissions

Trade Commissions

Business Registrars

Gaming Commissions

More Telecom solutions

Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local
‍customers