AI Chatbot for

Financial Insurance

Proto chatbot for financial insurance

Insurance providers deploy Proto’s AI Customer Experience (AICX) solution to decrease the cost of the claims process and improve customer experience across language, geography, and gender.

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Grow customer base

Unlock new customer segments with inclusive chatbots that work across languages, ethnicities and income levels.

Scale while saving

Automate multilingual support while maintaining quality customer experience as your insurance firm scales.

Chat claims

Allow your insurees to quickly submit claim details and upload attachments via omnichannel chatbots.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, National Bank of Rwanda
CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the NBR is deployed across 591 financial institutions and handled more than 260.003 messages since its deployment in July 2022.

READ STUDY
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, National Bank of Rwanda
CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the NBR is deployed across 591 financial institutions and handled more than 260.003 messages since its deployment in July 2022.

READ STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

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Patience

Ask Proto's experts about governance chatbots

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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