AI Chatbot for

Microfinance

Proto chatbot for microfinance

Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.

Get your Chatbot

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SMS chatbots

Deploy chatbots across feature phones to include bottom-of-the-pyramid consumers without the latest technology.

Improve efficiency and save

Improve operational efficiency and reduce costs by automating your loan management processes.

Chat banking

Allow your customers to quickly make loan payments using chatbots in any channel they want.

CASE STUDY

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CASE STUDY

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Supported channels

Africa's leading API platform for SMS and more with 80,000 developers.

Android SDK

Proto's software development kit for Android mobile applications.

Bitrix24

Messaging, CRM, and data sharing for mid-market contact centers.

LINE

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

Messenger

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Salesforce

Messaging, CRM, and data sharing for enterprise contact centers.

SMS

The messaging system for feature phone users across the Global South.

twilio

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

Twitter

The world's leading microblogging app with 330M users.

viber

Eastern Europe and Asia's preferred messaging app for 260M users.

WEbchat

Proto's webchat with customized branding for business websites.

Webhook

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Zalo

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

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Jeni

Patience

Ask Proto's experts about governance chatbots

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Curtis

Vanessa

Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

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