AICX for

Microfinance

Proto CX automation for microfinance

Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.

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Reach rural customers via SMS

Deploy chatbots across feature phones to include bottom-of-the-pyramid consumers without the latest technology.

Help first-time financial consumers

Achieve greater financial inclusion across geography and gender with automated answers to FAQs for first-time financial consumers.

Improve customer trust

Proto is a leader in regulatory innovation, with 20,000 consumer protection inquiries served across 15 different MFIs in Rwanda alone.

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ARTICLE

5 customer support wins for African microfinance

How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with Proto.

CASE STUDY

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CASE STUDY

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CASE STUDY

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Patience

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FAQ

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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