AICX for
Microfinance
Proto CX automation for microfinance
Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.
Get startedAICX for
Microfinance
Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.
Get startedDeploy chatbots across feature phones to include bottom-of-the-pyramid consumers without the latest technology.
Achieve greater financial inclusion across geography and gender with automated answers to FAQs for first-time financial consumers.
Proto is a leader in regulatory innovation, with 20,000 consumer protection inquiries served across 15 different MFIs in Rwanda alone.
How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with Proto.
AICX
Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX