AICX for
Microfinance
Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.
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Deploy chatbots across feature phones to include bottom-of-the-pyramid consumers without the latest technology.
Achieve greater financial inclusion across geography and gender with automated answers to FAQs for first-time financial consumers.
Proto is a leader in regulatory innovation, with 20,000 consumer protection inquiries served across 15 different MFIs in Rwanda alone.
How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with Proto.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact centre savings / month
Return on investment
in first year of Proto AICX
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