AICX for

Microfinance

Proto CX automation for microfinance

Rural banks and small lenders deploy Proto’s AI Customer Experience (AICX) solution to improve access to basic financial services across language, geography, and gender.

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Service with 0.66s response time

GoodPay achieved a 0.66s response time for 49K+ messages with Proto's CX automation platform.

Reach over 12K engaged end users

FINCA Uganda reached over 12K engaged end users with service automation across 27 locations.

Over 20K consumer complaints handled

Proto is a leader in regulatory innovation, with 20,000 consumer protection inquiries served across 15 different MFIs in Rwanda alone.

ARTICLE

5 customer support wins for African microfinance

How African microfinance institutions can overcome 5 key roadblocks to better customer support for low-income and rural customer segments with Proto.

CASE STUDY

CASE STUDY

AICX Platform

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Integrated Apps

Africa's Talking

Africa's leading API platform for SMS and more with 80,000 developers.

Messaging, CRM, and data sharing for mid-market contact centers.

Sales messaging platform for outreach across web, mobile and social media.

Customer service platform with agent-based livechat, ticketing and CRM.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

Customer service software with online chat, help desk, and web analytics.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

The messaging system for feature phone users across the Global South.

Heavily encrypted messaging app with 500 million users.

The world's leading API platform for SMS and more with 5M developers.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customised branding for business websites.

Proto's CX automation webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Proto's web scraping partner for public sentiment analysis.

Vietnam's leading messaging app with 100M users.

Customer service platform with agent-based livechat, ticketing and CRM.

Ask Proto's team about your CX automation

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FAQ

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ROI Calculator

Achieve savings with Proto

Estimate your return-on-investment in the first year with Proto AICX. Results are based upon averaged client data.

Average Values

The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

The AICX calculator is an estimate.
Your actual results may differ.

More

Financial

solutions

Financial Insurance