AI Chatbot for

Retail Banks

Proto chatbot for retail banks

Traditional banks deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

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Outsmart the competition

Standout from traditional banks with an innovative and multilingual chat banking experience.

Scale while saving

Automate multilingual support while maintaining quality customer experience as your bank scales.

Chat banking

Allow customers to check balance, pay bills and transfer money within the omnichannel chatbot experience.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, National Bank of Rwanda
CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 28000 messages even before the official launch.

READ STUDY
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, National Bank of Rwanda
CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 28000 messages even before the official launch.

READ STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ask Proto about your customer experience automation

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
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