AI Chatbot for

Retail Banks

Proto chatbot for retail banks

Traditional banks deploy Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

Get your Chatbot

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Outsmart the competition

Standout from traditional banks with an innovative and multilingual chat banking experience.

Scale while saving

Automate multilingual support while maintaining quality customer experience as your bank scales.

Chat banking

Allow customers to check balance, pay bills and transfer money within the omnichannel chatbot experience.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, National Bank of Rwanda

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 28000 messages even before the official launch.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

Gérard Nsabimana

Director of Market Conduct Supervision, National Bank of Rwanda

CASE STUDY

Financial consumer protection automation in Rwanda

The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions and handled more than 28000 messages even before the official launch.

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Supported channels

africa's talking

Africa's leading API platform for SMS and more with 80,000 developers.

Proto's software development kit for Android mobile applications.

Messaging, CRM, and data sharing for mid-market contact centers.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Messaging, CRM, and data sharing for enterprise contact centers.

The messaging system for feature phone users across the Global South.

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customized branding for business websites.

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Vietnam's leading messaging app with 100M users.

Ask Proto about your customer experience automation

Book demo

Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.

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Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local customers