Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
According to the Africa Health Agenda International Conference, less than half of Africans receive adequate health care, and 15M people are pushed into poverty every year due to the cost of health care. While conditions are improving, challenges such as long wait times, staff shortages, and manual record keeping can limit access to services and the quality of care clinics are able to offer.
CX automation is proving to be a revolutionary solution to these issues, with the ability to offer AI-enabled patient service and consolidate digital records to maintain a consistent standard of care. With lower wait times, more accessible health care, and integrated clinic records, CX automation can help lower the cost of serving patients and improve the standard of care at the same time.
In this guide, you will find:
Read our strategic guide to find out more.
Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support, including local languages in Nigeria.
Proto is thrilled to be the NBR's technical implementation partner for the Intumwa consumer protection chatbot during this journey to strengthen consumer protection in Rwanda.
TMC-SL improved patient experience with Proto's AI chatbot, bridging language gaps and providing real-time doctor information.
Proto’s AI Citizen Experience (AICX) solution has transformed the consumer protection process in countries in Asia and Africa, in line with the surge in newly banked populations driven by the global financial inclusion initiative.
Bitflex, a leading Malaysian cryptocurrency exchange, transformed its customer experience and improved ticket resolution rates with Proto's AICX solution.