AICX for

Education Ministries

Proto CX automation for education ministries

Education ministries deploy Proto’s AI Citizen Experience (AICX) solution to improve access to information for students, parents, teachers and administrators.

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Omnichannel for maximum access

Allow students and parents to access exam scheduling and class information via apps such as WhatsApp and Messenger.

Local languages for maximum inclusion

Deploy chatbots that speak local and mixed languages so students and parents are not excluded by English-only information.

Single source of information

Streamline service and information delivery with a single platform for students, parents, teachers and administrators.

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Supported channels

Africa's leading API platform for SMS and more with 80,000 developers.

Android SDK

Proto's software development kit for Android mobile applications.

Bitrix24

Messaging, CRM, and data sharing for mid-market contact centers.

LINE

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

Messenger

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Salesforce

Messaging, CRM, and data sharing for enterprise contact centers.

SMS

The messaging system for feature phone users across the Global South.

twilio

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

Twitter

The world's leading microblogging app with 330M users.

viber

Eastern Europe and Asia's preferred messaging app for 260M users.

WEbchat

Proto's webchat with customized branding for business websites.

Webhook

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Zalo

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

Book demo

Jeni

Patience

Ask Proto's experts about eGovernment messaging

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Curtis

Vanessa

FAQ

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Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

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Proto CX automation for education ministries

Omnichannel for maximum access

Local languages for maximum inclusion

Single source of information

24/7 x 365 contact center automation

Ask Proto's local team about CX automation

Ask Proto's experts about eGovernment messaging

FAQ

Return on investment

Average Values

The Results

329

109,191

0

0

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