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The Medical City’s South Luzon Hospital deploys Proto's AICX platform for patient experience


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The Medical City - South Luzon (TMC-SL) implemented Proto’s AICX solution to improve the quality of patient care and enhance the overall healthcare experience at TMC-SL.

The Medical City South Luzon Hospital deploys Proto's AICX to deliver prompt answers to common patient queries such as  laboratory services and doctor schedules, to reduce wait times.

TMC South Luzon’s Head for Sales, Marketing, and Customer Service Jan Clarisse Alberto said: “By leveraging Proto's advanced capabilities, we aim to enhance accessibility, response times, and deliver personalized care to each individual we serve.”

The Proto team has fully trained agents and teams managing the new AICX, ensuring an improved patient experience and seamless integration with internal systems and the Proto AICX platform. Live chat agents are on standby to provide real-time patient assistance and support.

The next phase will extend the AI-powered TMC-SL patient support to popular messaging platforms such as Facebook Messenger, Viber, and WhatsApp and introduce additional language support such as Tagalog, Japanese, Korean, and Chinese Mandarin.

Proto Asia Director Jennifer Dantoc said: “We are excited to introduce Proto's AI solution at The Medical City - South Luzon. This collaboration will revolutionize patient care, setting new standards of quality and convenience.”

TMC-SL's adoption of Proto's AI solution marks a significant step forward in revolutionizing patient care in the region. By harnessing the power of artificial intelligence, TMC-SL is at the forefront of delivering cutting-edge healthcare services, redefining the standards of quality and convenience.

About The Medical City - South Luzon:

The Medical City - South Luzon is a premier healthcare institution committed to delivering world-class medical services and exceptional patient care. Located in South Luzon, Philippines, TMC-SL aims to provide innovative healthcare solutions, advanced medical technologies, and a compassionate approach to patient care, empowering individuals to lead healthier lives.

About Proto:

Proto is the local communications platform for business and government. Powered by proprietary natural language processing, Proto's AI Customer Experience (AICX) platform automates transactions, tickets, bookings  and other high-volume messaging for low-resourced and mixed languages. Proto is globally recognized for its AICX innovation, supervisory solutions and improved customer experiences across multiple industries, including government, financial, gaming, health and transport services. For more information, visit

Contact info

Website: Proto
Contact: Jennifer Dantoc, Director of Asia

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