Proto Resources
Discover the latest Proto news and annoucements.
Proto AICX Platform
Watch COO Vanessa Babicz walk through how you can train generative AI chatbots, modify agent language in chats, view insights on CX performance, and more with new features in Proto's AICX Platform.
Workshop recap: Enabling the Internet Transactions Act of the Philippines across 15+ government agencies
On January 22, the Department of Trade and Industry (DTI) of the Philippines and the University of Cambridge SupTech Lab (the Lab) co-hosted the Enabling the Internet Transactions Act Workshop.
76% support automation for digital bank
Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support, including local languages in Nigeria.
National Bank of Rwanda wins the AFI Financial Inclusion Innovation Award
Proto is thrilled to be the NBR's technical implementation partner for the Intumwa consumer protection chatbot during this journey to strengthen consumer protection in Rwanda.
Real-time healthcare info for 100-bed hospital
TMC-SL improved patient experience with Proto's AI chatbot, bridging language gaps and providing real-time doctor information.
Empowering regulators from the Philippines to Rwanda with AI consumer protection
Proto’s AI Citizen Experience (AICX) solution has transformed the consumer protection process in countries in Asia and Africa, in line with the surge in newly banked populations driven by the global financial inclusion initiative.
Crypto exchange achieves 58% query resolution
Bitflex, a leading Malaysian cryptocurrency exchange, transformed its customer experience and improved ticket resolution rates with Proto's AICX solution.
Philippines SEC automates 230K citizen queries
The Securities and Exchange Commission of the Philippines (SEC) successfully achieved digitization goals and improved support with Proto’s AI Customer Experience (AICX) solution for government agencies.
University of Cambridge SupTech Lab selects Proto for AI consumer protection in Ghana and Indonesia
Proto to deliver AI-based complaints management and public sentiment supervisory technology solution to the financial regulators of Ghana and Indonesia in partnership with the University of Cambridge’s SupTech Lab.
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