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Energy

Automate support for energy distribution

Energy providers embrace Proto's AI Customer Experience (AICX) solution to decrease contact center costs and increase responsiveness for customers and distribution dealers.

30 day trial

No payment required

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PARTNERED WITH
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Proto's ability for mixed-language chatbots with natural language processing allows us to converse automatically with our B2C and B2B customers via Whatsapp across over 1000 fuel stations.
Yong Sook Wah
Manager of TipTop Project Group, Petronas Dagangan Bhd

Maintenance Prevention

Detect infrastructure malfunctions with IoT sensors and conduct rapid troubleshooting with contractors.

Maximize Dealer Time

Empower energy distribution network dealers with instant support across channels and languages.

B2B & B2C Automation

Focus automation investment simultaneously on consumer and business with predictable costs.

Energy Distributors

Automate repetitive payment, account and loyalty queries from consumers

What is HermesAI™

Distribution Innovators

Integrate AICX into industrial IOT sensors for rapid energy infrastructure troubleshooting

How to partner?
PARTNERED WITH

Solving energy support automation

Energy providers struggle to automate multilingual support due to chatbots that underdeliver and rely upon English-based NLP. Proto has perfected its solution for 100% of the automation pipeline, with better local language understanding and ROI.

CALCULATE ROICALCULATE ROI

Pushing beyond energy support

B2B and B2C support automation is just the first phase of Proto’s roadmap for the energy sector. Repurpose automation to proactively engage consumers and generate revenue.

Aquire New Customers

Decrease CPA by automating the acquisition and conversion process.

Retain Declining Customers

Convert customer support into an automated sales tool to retain churning customers.

Reactivate Lost Customers

Reduce reliance on acquisition with automated re-engagement of lost customers.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

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Return on investment

The AICX calculator is an estimate. Your actual results may differ.

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Return on investment

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get these results

Calculate your Online Gaming ROI

The AICX calculator is an estimate. Your actual results may differ.

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Calculate your Online Gaming ROI

Projected net revenue increase

Contact center savings / year

Total bottom line improvement

Return on investment
in first year of AICX

Results based upon averaged customer data.
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Have a chat with Matt about AICX for energy distribution

Discover the power of AICX for your contact center