Here's how we work

一

Build Fast with Usage

We deploy functional product and iterate fast with real-time usage. With this method, Proto rapidly implements and refines cutting-edge NLP technology.

二

Lead First into Frontiers

We target vertical niches in underserved markets around the world. With this curiosity, Proto ventures first where others overlook.

三

Stay Hyper-Global

We're a team with Taiwanese developers building Canadian software powered by Vietnamese NLP for Swedish clients based in the Philippines. This won't change.

Our leadership

Albert Zhuang

CTO

Vancouver

Brittany Martin

Head of Operations

Vancouver

Curtis Matlock

CEO

Vancouver

Donna Wong

CFO

Toronto

Sammy Wen

Head of Engineering

Vancouver

Recognized by

Join our global team

Apply for these positions and we'll be in touch if there's a fit. Please note that agencies and outsourcing will not be considered.

more positions

3+ years

AICX Manager

Chatbot dialogue design, account management, multilingual (i.e. Chinese, Malay, Arabic, etc.)

MSc or PhD

NLP Engineer

Scikit-learn, PyTorch, Tensorflow, sentiment analysis, named entity recognition, multilingual (Malay, German, Turkish, Indonesian, etc.)

3+ years

Fullstack Developer

Python, Vue.js, Flask, Webpack, Postgres

Working with people from different cultures and perspectives helps to inspire creativity and solve customer problems in new and exciting ways. With its rich and diverse organizational structure, Proto has helped me grow both personally and professionally.

Weiying Kok

NLP Engineer

Proto offers a balance between relaxed, flexible work and delivering software design excellence for its clients.

Maheen Kamani

UX/UI Designer

It's a really fun challenge to manage development teams from so many cultures, and see the product mature with contributions from these different countries.

Glenny Pagaduan

Scrum Master

I appreciate the opportunity to solve complex NLP problems with a team that prioritizes research. It's also great to work from any city.

Natapon Pantuwong

NLP Engineer

Kuala Lumpur

Here's who we are

Gender Equal

We strive to maintain an even gender balance with mission-critical leadership opportunities for women.

Multicultural

We align hiring to local market demands with a particular focus on polyglots and cross-cultural professionals.

Age Neutral

We combine the best attributes of every generation with opportunities matched to each member’s technical and lived experience.

Our story

Proto is driven by its mission to include everyone in the conversational AI movement, with localized natural language processing solutions for emerging markets.

40+

team members

21

languages

93%

team owned

154%

YoY growth

Launching in Taiwan

Albert and Curtis met at National Taiwan University and agreed: "Enterprise contact centers don't have accurate NLP to serve non-English markets!" Henceforth, Proto was born.

Developed algorithm for machine understanding of cross-lingual chats.
Developed deep-learning process for reducing 3 month manual chat structuring to 1 week.

Scaling in Southeast Asia

Proto released its Financial and Energy solutions, invested in the AICX product suite expansion, and added languages such as Vietnamese, Thai and Malay.

Served first Fortune 500 enterprise, with over 1000 sub-clients.
Won the iGaming Asia Congress Innovation Launchpad.
Financial solution won the Central Banking Regtech & Fintech AI Prize.

Venturing into Africa

Proto expanded its AICX solutions from Southeast Asia into sub-Saharan Africa, and added languages such as Yoruba, Hausa, and Swahili.

Partnered with five major central banks in all regions of sub-Saharan Africa.
Grew the global population covered by the consumer protection impact area to 126 million.

Including everyone with AICX

Following the COVID-19 pandemic, and the societal inequalities that it deepened, Proto is focused on AICX deployments with a mandate to include underserved communities.

Adopted a regulator-to-operator approach to align with the inclusion mandate of supervisory authorities in priority countries.
Gathered massive language-domain NLP training data for Tagalog, Cebuano, Kinyarwanda, Swahili, Bemba, and more.

Automating first contact

Proto was the first to deliver AICX technology to the recently arrived alien species from Kepler-452b, staying true to its mission to include everyone in the conversational AI revolution.

Build automation that includes everyone

Here's how we work

Build Fast with Usage

Lead First into Frontiers

Stay Hyper-Global

Our leadership

Albert Zhuang

Brittany Martin

Curtis Matlock

Donna Wong

Sammy Wen

Join our global team

AICX Manager

NLP Engineer

Fullstack Developer

Our team

Ariel

Ayomide

Blessing

Catherine

Dalitso

Deborah

Eric

Gwen

Jean Marc

Jean Paul

Landry

Patience

Tatiana

Tunde

Albert

Alex

Bilal

Brittany

Curtis

Donna

Hayley

Katherine

Khansa

Maheen

Margarita

Ricky

Sammy

Vanessa

Brandon

Firzok

Glenny

Jake

Meng Hao

Natapon

Tuan

Weiying

Here's who we are

Gender Equal

Multicultural

Age Neutral

Our story

40+

21

93%

154%

Launching in Taiwan

Scaling in Southeast Asia

Venturing into Africa

Including everyone with AICX

Automating first contact

AI customer experience can be inclusive.