Why is AICX about inclusion in 2021?
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AGREEPRIVACY POLICY

TEAM

Build automation that includes everyone

Proto is a remote-first team that welcomes talent from around the world. If you're a SaaS or NLP professional wanting to make a difference in your country, check out the positions.

OPEN POSITIONS
With Proto you can make mistakes and learn fast with an inclusive team that is delivering the benefits of conversational AI to everyone – regardless of language, ethnicity, geography, or gender.
Curtis Matlock
CEO

Here's how we work

Build Fast with Usage

We deploy functional product and iterate fast with real-time usage. With this method, Proto rapidly implements and refines cutting-edge NLP technology.

Lead First into Frontiers

We target vertical niches in underserved markets around the world. With this curiosity, Proto ventures first where others overlook.

Stay Hyper-Global

We're a team with Taiwanese developers building Canadian software powered by Vietnamese NLP for Swedish clients based in the Philippines. This won't change.

Our leadership

Albert Zhuang

CTO
Vancouver

Brittany Martin

Head of Operations
Vancouver

Curtis Matlock

CEO
Vancouver

Donna Wong

CFO
Toronto

Sammy Wen

Head of Engineering
Vancouver
Recognized by

Join our global team

Apply for these positions and we'll be in touch if there's a fit. Please note that agencies and outsourcing will not be considered.

more positions
Working with people from different cultures and perspectives helps to inspire creativity and solve customer problems in new and exciting ways. With its rich and diverse organizational structure, Proto has helped me grow both personally and professionally.
Weiying Kok
NLP Engineer
Proto offers a balance between relaxed, flexible work and delivering software design excellence for its clients.
Maheen Kamani
UX/UI Designer
It's a really fun challenge to manage development teams from so many cultures, and see the product mature with contributions from these different countries.
Glenny Pagaduan
Scrum Master
I appreciate the opportunity to solve complex NLP problems with a team that prioritizes research. It's also great to work from any city.
Natapon Pantuwong
NLP Engineer

Our team

Ariel

CFO, Africa
Cape Town

Ayomide

Nigeria Manager
Lagos

Blessing

NLP Engineer
Lagos

Catherine

NLP Engineer
Nairobi

Dalitso

Zambia Manager
Lusaka

Deborah

NLP Engineer
Accra

Eric

Ghana Manager
Accra

Gwen

Liberia Manager
Monrovia

Jean Marc

Côte D'Ivoire Manager
Abidjan

Jean Paul

NLP Engineer
Kigali

Landry

Africa Director
Bujumbura

Patience

Rwanda Manager
Kigali

Tatiana

NLP Engineer
Yaounde

Tunde

NLP Engineer
Lagos

Albert

CTO
Vancouver

Alex

Admin Assistant
Owen Sound

Bilal

Fullstack Developer
Brampton

Brittany

Head of Operations
Vancouver

Curtis

CEO
Vancouver

Donna

CFO
Toronto

Hayley

Growth Manager
Vancouver

Katherine

UX/UI Designer
Vancouver

Khansa

Fullstack Developer
Toronto

Maheen

UX/UI Designer
Vancouver

Margarita

QA Specialist
Vancouver

Ricky

Fullstack Developer
Vancouver

Sammy

Head of Engineering
Vancouver

Vanessa

Global Operations Manager
Curtiba

Brandon

Fullstack Developer
Taichung

Firzok

Fullstack Developer
Rawalpindi

Glenny

Scrum Master
Manila

Jake

Philippines Director
Manila

Meng Hao

Backend Developer
Taoyuan City

Natapon

NLP Engineer
Bangkok

Tuan

Android SDK Developer
Ho Chi Minh

Weiying

NLP Engineer
Kuala Lumpur

Here's who we are

Gender Equal

We strive to maintain an even gender balance with mission-critical leadership opportunities for women.

Multicultural

We align hiring to local market demands with a particular focus on polyglots and cross-cultural professionals.

Age Neutral

We combine the best attributes of every generation with opportunities matched to each member’s technical and lived experience.

Our story

Proto is driven by its mission to include everyone in the conversational AI movement, with localized natural language processing solutions for emerging markets.

40+

team members

21

languages

93%

team owned

154%

YoY growth

Launching in Taiwan

Albert and Curtis met at National Taiwan University and agreed: "Enterprise contact centers don't have accurate NLP to serve non-English markets!" Henceforth, Proto was born.
  • Developed algorithm for machine understanding of cross-lingual chats.
  • Developed deep-learning process for reducing 3 month manual chat structuring to 1 week.

Scaling in Southeast Asia

Proto released its Financial and Energy solutions, invested in the AICX product suite expansion, and added languages such as Vietnamese, Thai and Malay.
  • Served first Fortune 500 enterprise, with over 1000 sub-clients.
  • Won the iGaming Asia Congress Innovation Launchpad.
  • Financial solution won the Central Banking Regtech & Fintech AI Prize.

Venturing into Africa

Proto expanded its AICX solutions from Southeast Asia into sub-Saharan Africa, and added languages such as Yoruba, Hausa, and Swahili.
  • Partnered with five major central banks in all regions of sub-Saharan Africa.
  • Grew the global population covered by the consumer protection impact area to 126 million.

Including everyone with AICX

Following the COVID-19 pandemic, and the societal inequalities that it deepened, Proto is focused on AICX deployments with a mandate to include underserved communities.
  • Adopted a regulator-to-operator approach to align with the inclusion mandate of supervisory authorities in priority countries.
  • Gathered massive language-domain NLP training data for Tagalog, Cebuano, Kinyarwanda, Swahili, Bemba, and more.

Automating first contact

Proto was the first to deliver AICX technology to the recently arrived alien species from Kepler-452b, staying true to its mission to include everyone in the conversational AI revolution.
Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.