AICX for

FX & Crypto

Proto CX automation for FX & crypto

Foreign and cryptocurrency exchanges deploy Proto’s AI Customer Experience (AICX) solution to build trust with automated complaint handling and KYC processes.

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Best-in-class CX

Automate conversational KYC processes, trading, and more with chatbots that speak over 100 local languages.

Build customer trust

Embed deep knowledge of regulatory requirements into chat with a vendor that has facilitated over 2M customer complaints.

Retain loyal traders

Incentivize loyal traders with cross-channel promotional offers, personalized service, and account-based marketing.

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ARTICLE

Solving crypto & FX customer service

How cryptocurrency and foreign exchanges use Proto AICX to automate trading and build trust with customers.

CASE STUDY

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CASE STUDY

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CASE STUDY

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

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Patience

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Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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