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Proto Resources

Discover the latest Proto news and annoucements.

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News
Asia
Government
Proto

Proto contributes to the Digital Governance Revolution at GOVX.0 Manila 2025

Proto showcased its AI platform at GOVX.0 2025, enhancing citizen engagement through multilingual AI assistants for improved government services.

March 25, 2025
News
Africa
Proto

Proto sponsors AI Connect Hackathon 2.0 with Irembo in Rwanda

Proto is proud to support the AI Connect Hackathon 2.0, bringing together top AI developers to create solutions for real-world challenges in Africa.

March 24, 2025
Story
Asia
Government
Client Stories

Central bank automates 89% of nationwide financial sector complaints

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

March 19, 2025
Article
Asia
Government

World Consumer Rights Day: Proto in the Philippines

Proto’s commitment to inclusive AI ensures that local languages are not only preserved but actively integrated into digital services.

March 15, 2025
News
Product

Strengthening reliability and performance – February 2025

We've made key product enhancements to elevate your AICX experience, including comprehensive Analytics module, streamlined billing management system and more.

March 7, 2025
News
Product

Picture this: Proto’s AI assistants use image recognition to solve customer problems

Proto’s AI assistant delivers faster, more accurate support by interpreting complex visuals, improving the customer experience for EV drivers.

March 6, 2025
Story
Asia
Government
Client Stories

Philippines trade department automates chats scaling 289% per year

The Department of Trade and Industry leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.

March 1, 2025
Video
Asia
Government
Client Stories

Citizen support automation in the Philippines

Watch Mary Jean Pacheco, Undersecretary of the Department of Trade and Industry of the Philippines sharing insights on their transformative journey with Proto's AI citizen support assistant.

February 27, 2025
Article
AI and CX

CFPB Shutdown: Ensuring consumer protection with AI

The shutdown of the CFPB has created a vacuum in global consumer protection, presenting both challenges and opportunities for modern AI-based solutions.

February 13, 2025
Story
Asia
Health
Client Stories

Automated patient support across 1,600 hospitals

Proto's AICX solution for PhilCare improved their member’s access to healthcare services, handling over 93,600 messages in one month with a response time of 1.95 seconds.

January 20, 2025
News
Partners

Proto partners with Voices to develop voice AI for underserved languages

Proto partners with Voices to create voice AI models for low-resourced languages, enhancing multi-language support in customer service across various sectors.

December 12, 2024
Story
Africa
Financial
Client Stories

76% support automation for digital bank

Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support, including local languages in Nigeria.

November 14, 2024

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