Proto Resources
Discover the latest Proto news and annoucements.
DragonPass deploys Proto’s AICX platform to streamline employee assistance
DragonPass has deployed Proto’s AICX Platform to enhance employee training and assistance for CX agents supporting 30 million members globally.
Real-time healthcare info for 100-bed hospital
TMC-SL improved patient experience with Proto's AI chatbot, bridging language gaps and providing real-time doctor information.
Product release: September 2024
Learn all about what's new in Proto's AICX Platform this month, including pre-chat forms, the ability to ban customers, automatic ticket creation, and more.
How customer journeys map onto chatbot design
Crafting effective customer journeys with the right technology can enhance customer retention and advocacy, leading to significant competitive advantages.
A day in the life of a QA engineer at Proto
Vitaliy's passion for technology began at a young age, leading him to a fulfilling career in Quality Assurance, where he ensures smooth user experiences.
Proto adds contact centre capability to its AI customer experience platform
Generative AI can enhance customer service efficiency while the human touch remains essential for complex queries and sensitive situations. Here's how Proto's proAgents feature lets organisations achieve both.
Manila Express deploys Proto’s AICX Platform for remittances to the Philippines
Manila Express, a trusted remittance provider for 35 years, implemented Proto’s AI Customer Experience (AICX) solution to automate financial customer support for remittances from Canada to the Philippines.
EV charging network automates 70% of customer queries
ChargEV automated 64% of customer inquiries using Proto's AICX Platform, reducing agent intervention and enhancing support for electric vehicle users.
Crypto exchange achieves 58% query resolution
Bitflex, a leading Malaysian cryptocurrency exchange, transformed its customer experience and improved ticket resolution rates with Proto's AICX solution.
Estuary Solutions Partners with Proto to provide growth-focused digital transformation
Estuary Solutions partners with Proto to leverage AI technology to enhance customer experience and drive digital transformation across industries.
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