Proto Resources
Discover the latest Proto news and annoucements.
Latest AICX features in January 2025
We've made key product enhancements to elevate your AICX experience, including inbox conversation sorting and feedback collection in automated conversations.
Proto to deliver AI consumer protection for 30+ government agencies in the Philippines
Proto is expanding citizen engagement chatbots in the Philippines to automate consumer complaint resolution across more than 30 government agencies.
Automated patient support across 1,600 hospitals
Proto's AICX solution for PhilCare improved their member’s access to healthcare services, handling over 93,600 messages in one month with a response time of 1.95 seconds.
Enhancing patient interactions: The role of AI-powered chatbots in healthcare CX
AI-powered chatbots enhance patient interactions by providing 24/7 support, improving access to information, and reducing administrative load.
A new era for CX, TÜV NORD Indonesia partners with Proto to harness AI power
Proto partners with TÜV NORD Indonesia to enhance customer experience through AI solutions, ensuring precise and efficient interactions across various sectors.
Proto partners with Voices to develop voice AI for underserved languages
Proto partners with Voices to create voice AI models for low-resourced languages, enhancing multi-language support in customer service across various sectors.
Proto CEO Curtis Matlock to chair SupTech Industry Group
Proto CEO Curtis Matlock is the founding chairman of the new SupTech Industry Group, aiming to scale technology for financial inclusion and consumer protection.
76% support automation for digital bank
Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support, including local languages in Nigeria.
Transforming customer experiences in the financial sector with AI: opportunities and challenges
AI stands as a transformative force in the financial sector, offering tools to optimise the customer journey and improve satisfaction.
Rwanda's central bank scales consumer protection for 591 financial institutions
The automated consumer protection system at the National Bank of Rwanda is deployed across 591 financial institutions.
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