This initiative marks a key milestone for us as regulators to adopt a more inclusive approach to handling complaints. As we all know, complaints come as matters of urgency. With advancements in AI, we now have the opportunity to automate this process and shift from a reactive to proactive approach that serves our people, strengthens accountability, and renews public trust. We are confident that this innovation will serve the people we represent.

Romeo Nel
Technical Advisor to the Governor, Bank of Namibia

About Proto

Proto deploys inclusive AI workflows in emerging markets. The company is trusted by governments and enterprises to automate workflows for anti-scam centres, patient experience, and other mission-critical usecases. Proto's clients include central banks, remittance services, and hospitals protected with the company's SOC2, ISO27001, GDPR, and HIPAA compliance. Proto's text and voice AI datasets power high performance for local languages beyond the limits of large language models. Headquartered in Canada, Proto operates from regional offices in the Philippines and Rwanda.

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