Proto vs Airport AI
What makes Proto different
Indoor passenger navigation
Guide passengers through check‑in and security to transport links, amentities,and boarding gates – with interactive wayfinding embedded into AI assistants for WhatsApp, LINE, Telegram, and more channels.
Inclusive language coverage
Support travellers in their native languages, including underserved dialects like Kinyarwanda and Cebuano to enable equitable and localised experience regardless of the country your passengers are visiting.
Complete supervision stack
Proto combines AI assistants, ticketing, CRM, agent handover, and extensive reporting and analytics tools to enable full visibility of operations across airlines and amenities to ensure resolution of passenger complaints.
Proto vs Airport AI
Which platform fits your airport?
Beyond chat – multilingual support with full CX visibility
Proto provides passengers with general support, flight check information, delay notifications, and FAQ automation.
Targeted messaging is possible via integrated channels, and can be customised based on passenger profiles and past interactions. Combined with multilingual indoor wayfinding, complaint resolution workflows, and live agent handoff, Proto offers a unified, end‑to‑end experience across the passenger journey in both common and local languages.
Scalable, secure, and built for operational complexity
Proto is a future‑proof, scalable solution designed for operators with strict security and data privacy requirements. It supports on‑premise deployments, dedicated LLMs, and granular permission controls – making it suitable for airports with compliance obligations or multi‑agency governance.
Passenger query automation with messaging integrations
Airport AI provides a chatbot solution tailored for airport operations, handling routine passenger queries via WhatsApp, Messenger, webchat, and voice assistants like Alexa and Google Assistant.
Basic marketing and engagement tools
The platform emphasises tools for sending targeted marketing messages and enabling simple transactional interactions within chat, facilitating non‑aeronautical revenue generation.
What the clients say
More reasons to trust Proto
Security and compliance
SOC 2 and ISO 27001 certified – with optional features for hybrid and on-premise hosting, dedicated LLMs, and fine‑grained permission controls. Proto is trusted by airports, governments and central banks with strict data residency and privacy mandates.
Proven national deployments
Deployed across regulatory authorities complex emerging markets like the Philippines and Rwanda – including with integrated AI agents for government agencies with overlapping citizen support and consumer protection mandates with automated case triaging.
2M+ annual AI‑powered conversations
Proto handles over two million citizen and customer conversations per year with full automation and consistent performance for complex and industry-tailored workflows requiring local language capability, omnichannel support, and voice AI messaging.