Proto vs Airport AI
Indoor passenger navigation
Guide passengers through check‑in and security to transport links, amenities, and boarding gates – with interactive wayfinding embedded into AI agents for WhatsApp, LINE, Telegram, and more channels.
Inclusive language coverage
Support travellers in their native languages, including underserved dialects like Kinyarwanda and Cebuano to enable equitable and localised experience regardless of the country your passengers are visiting.
Complete supervision stack
Proto combines AI agents, ticketing, CRM, agent handover, and extensive reporting and analytics tools to enable full visibility of operations across airlines and non-aeronautical revenue sources such as parking and vendors.
What makes Proto different
| Proto | Airport AI | |
|---|---|---|
| Primary focus | Multilingual automation for airports and transport operators with native live support functionality | Passenger-facing automation-only tool for airport operations |
| Indoor navigation | Yes | No |
| Flight information and delay notification | Yes | Yes |
| Language support | 100+ languages powered by LLMs or proprietary Voice AI model available for text and voice messages | Major languages with general-purpose machine translation |
| Local language support | Yes – strong focus on Tagalog, Cebuano, Kinyarwanda, Oshiwambo and support of 100+ other languages | Limited – focus on globally common languages |
| Mixed-language switching | Yes – automatic mid-conversation language detection and switching | No |
| Channel support | Webchat, WhatsApp, Messenger, Viber, SMS, Email, Telegram, and Line | Webchat, WhatsApp, Messenger |
| Integrations | Airline APIs, CRM (Zendesk, Salesforce or custom integration), and more | Airport info systems, flight data feeds, basic social platforms |
| API integration | Yes | Yes |
| Voice messages | Yes – multilingual TTS and STT capabilities powered by proprietary Voice AI model | Limited – integrated via Google Assistant and Amazon Alexa |
| Generative AI agent support | Yes – powered by optional integration with third‑party LLMs or dedicated secure LLM for privacy‑first deployments | Yes – powered by proprietary AI model tailored to airports; third‑party LLMs not publicly available or documented |
| AI agent training | Yes – train AI with URLs or documents with recurring training and upload or integrate with knowledge bases | No information |
| Workflows | Yes – visual workflow editor to build custom logic and automation – from simple replies to complex API calls, driven by Voice AI model | No information |
| Live agent handover | Yes | No |
| Livechat inbox & contact profiles | Yes – unified inbox with history and multilingual agent support | No – requires external CRM |
| Complaint ticketing system | Yes – native ticketing, escalation, resolution, and CRM sync | No – requires external CRM |
| Analytics | Yes – extensive reports with actionable CSAT insights from AI agents and live rep conversations, sentiment, summaries, scrape insights | Yes |
| Security certifications | SOC 2, ISO 27001 | No information |
| Security and privacy features | On-premise, hybrid, or cloud hosting, dedicated secure LLM, IP allowlist, permission management | No information |
Which platform fits your airport?
Secure messaging infrastructure for airports
Beyond general support, flight status, and delay notifications, Proto provides indoor wayfinding, airline complaint resolution workflows, and live agent handoff with a unified, end‑to‑end platform. The fullstack technologies has a particular focus on local language understanding for diverse passengers and on‑premise deployments, dedicated LLMs, and granular permission controls – making it suitable for airports with compliance obligations or multi‑agency governance.
Passenger query automation and engagement
Airport AI provides a chatbot solution tailored to routine passenger queries with an emphasis on targeted marketing messages and simple transactional interactions within chat. These interactions are focused on non‑aeronautical revenue opportunities, although this capability lacks integration with indoor wayfinding for large airports. The solution does not disclose secure hosting options or certifications, which may be a limitation for airports with strict data privacy policies.
What the clients say
More reasons to trust Proto
Security and compliance
SOC 2, ISO 27001 and HIPAA certified – with optional features for hybrid and on-premise hosting, dedicated LLMs, and fine‑grained permission controls. Proto is trusted by governments and enterprises with strict data residency and privacy mandates.
Proven national deployments
Deployed across regulatory authorities complex emerging markets like the Philippines and Rwanda – including with integrated AI agents for government agencies with overlapping citizen support and consumer protection mandates with automated case triaging.
2M+ annual AI‑powered citizen cases
Proto handles over two million citizen cases per year with full automation and consistent performance for complex and industry-tailored workflows requiring local language capability, omnichannel support, and voice AI messaging.