Proto vs Airport AI
What makes Proto different
Indoor passenger navigation
Guide passengers through check‑in and security to transport links, amentities,and boarding gates – with interactive wayfinding embedded into AI assistants for WhatsApp, LINE, Telegram, and more channels.
Inclusive language coverage
Support travellers in their native languages, including underserved dialects like Kinyarwanda and Cebuano to enable equitable and localised experience regardless of the country your passengers are visiting.
Complete supervision stack
Proto combines AI assistants, ticketing, CRM, agent handover, and extensive reporting and analytics tools to enable full visibility of operations across airlines and non-aeronautical revenue sources such as parking and vendors.
Proto vs Airport AI
Which platform fits your airport?
Secure messaging infrastructure for airports
Beyond general support, flight status, and delay notifications, Proto provides indoor wayfinding, airline complaint resolution workflows, and live agent handoff with a unified, end‑to‑end platform. The fullstack technologies has a particular focus on local language understanding for diverse passengers and on‑premise deployments, dedicated LLMs, and granular permission controls – making it suitable for airports with compliance obligations or multi‑agency governance.
Passenger query automation and engagement
Airport AI provides a chatbot solution tailored to routine passenger queries with an emphasis on targeted marketing messages and simple transactional interactions within chat. These interactions are focused on non‑aeronautical revenue opportunities, although this capability lacks integration with indoor wayfinding for large airports. The solution does not disclose secure hosting options or certifications, which may be a limitation for airports with strict data privacy policies.
What the clients say
More reasons to trust Proto
Security and compliance
SOC 2 and ISO 27001 certified – with optional features for hybrid and on-premise hosting, dedicated LLMs, and fine‑grained permission controls. Proto is trusted by airports, governments and central banks with strict data residency and privacy mandates.
Proven national deployments
Deployed across regulatory authorities complex emerging markets like the Philippines and Rwanda – including with integrated AI agents for government agencies with overlapping citizen support and consumer protection mandates with automated case triaging.
2M+ annual AI‑powered conversations
Proto handles over two million citizen and customer conversations per year with full automation and consistent performance for complex and industry-tailored workflows requiring local language capability, omnichannel support, and voice AI messaging.