AI Chatbot for

Central Banks

Proto chatbot for central banks

Financial regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to financial consumer protection across language, geography, and gender.

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Bank of Ghana

Central Bank of Liberia

Bank of Zambia

Central Bank of the Philippines

National Bank of Rwanda

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Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive consumer support technology.

Promote consumer financial literacy

Deliver proactive advice and scam warnings to financial consumers who may be at risk of misconduct.

Increase trust in the state

Empower financial consumers with an effective recourse method and the mediating power of the state.

CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

CASE STUDY

CASE STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Supported channels

africa's talking

Africa's leading API platform for SMS and more with 80,000 developers.

Proto's software development kit for Android mobile applications.

Messaging, CRM, and data sharing for mid-market contact centers.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Messaging, CRM, and data sharing for enterprise contact centers.

The messaging system for feature phone users across the Global South.

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customized branding for business websites.

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

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Jeni

Patience

Ask Proto's experts about governance chatbots

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Curtis

Vanessa

Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

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MORE GOVERNMENT AGENCIES

Social Security

Education Ministries

Telco Commissions

Health Regulator

Energy Commissions

Consumer Authorities

Securities Commissions

Trade Commissions

Business Registrars

Gaming Commissions

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Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local
‍customers