Proto CX automation for central banks

Financial regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to financial consumer protection across language, geography, and gender.

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Bank of Ghana

Central Bank of Liberia

Bank of Zambia

Central Bank of the Philippines

National Bank of Rwanda

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Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive consumer support technology.

Promote consumer financial literacy

Deliver proactive advice and scam warnings to financial consumers who may be at risk of misconduct.

Increase trust in the state

Empower financial consumers with an effective recourse method and the mediating power of the state.

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ARTICLE

CASE STUDY

Financial consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

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The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.

Benjamin E. Diokno

Governor, Central Bank of the Philippines

CASE STUDY

Financial consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY

The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.

Benjamin E. Diokno

Governor, Central Bank of the Philippines

CASE STUDY

Financial consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY

AICX