Local and secure AI for
government agencies
Supporting the future of public service delivery
Proto's AICX platform delivers delightful government experiences for citizens and public servants across multilingual markets and complex workflows.
AI Assistants
Provide one-stop government service
Deploy integrated AI assistants across government agencies at the local and national levels to ensure rapid service.
I’m Toby, the business registrar assistant.
How can I help you today?
One of your businesses, a payment company keeps overcharging me and won’t cancel the service.
I understand. The business registrar does not handle financial consumer cases. Let me refer you to Rita, the consumer protection commission assistant.
What is the business you wish to complain about?
It’s AlphaPay... I lost like 32000 so far
Greetings, it’s Rita.
Thanks for starting this complaint against AlphaPay for ₱32,000. Let me collect some more details.
Channels
Reach citizens everywhere
Offer text and voice messaging on popular channels.
Analytics
Detect market misconduct
Generate insights from citizen cases, social media scraping, and regulated business submissions to inform policy making.
Engaged citizens
41,590
23%
Female consumers
10,034
38%
Overdue cases
204
18%
Tickets
Track citizen cases to resolution
Auto-referrals
Direct cases between agencies with no referral loops.
Auto-labeling
Allow AI to populate tags, custom fields, and citizen profiles.
Full visibility
Review chats between citizens and businesses to validate resolution.
ceb
Cebuano
tgl
Tagalog
rw
Kinyarwanda
Supporting 100+ languages
Profound voice and text models for the underserved
Include everyone with conversational AI built for the world’s emerging economies.
Integrations
Connect to CRMs and payment apps
Proto AICX integrates with your business infrastructure.
Secure webhook with data encryption
Proto AICX does the heavy lifting so you can focus on implementation.
Bulk import and export for customer data
Minimize effort when migrating big data between systems.
APIs for tickets, livechats, customers and analytics
Connect Proto AICX content into your software stack.
iFrame for payments inside customer chat
Embed checkouts directly in chat to maximize conversion.
Progress for your organisation
Proto is the AI localisation and security partner for emerging industry leaders.
See story
14.4M interactions handled annually +240% YoY
14.4M interactions handled annually +240% YoY
The multilingual Proto chatbot empowers consumers by providing an accessible channel for complaints, supporting the central bank’s commitment to financial service innovation.
Benjamin E. Diokno
Governor, Central Bank of the Philippines
See story
550K interactions handled monthly +80% YoY
550K interactions handled monthly +80% YoY
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
Gérard Nsabimana
Director of Market Conduct Supervision, NBR
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
ISO 27001
SOC 2 Type II
Dedicated LLM
Live translation
AI Assistant switching
Hybrid hosting
On-premise hosting
Unlimited users and teams
Web scraping
Surveillance metrics
Unlimited support
Built-in data privacy and security
Proto's AICX platform architecture is adaptable to evolving data privacy policies – with on-premise and proprietary AI when large language models are prohibited.
Protection standards
Trust in audited standards
Proto's SOC2 (Types I & II) and ISO 27001 certifications are the highest industry standard for messaging data.
SOC 2 Type II
ISO 27001
Data residency
Host onsite or hybrid
Deploy with local hosting solutions that are setup within two weeks.
Data access
Enforce IP access
Limit Proto AICX access to offices and remote workers with authorized IP addresses.
Data privacy
Encrypt messaging
All messaging is SHA-256 encrypted at rest and in transit.
Hello Sam!
In accordance with new regulation, we require your government issued ID for international banking.
Learn more
Upload passport
Upload driver's license
AI Assistants
Train your dedicated LLM
Deploy a customised and secure large language model trained on your organisation’s knowledge and enhanced with ProtoAI natural language understanding – without sharing data with third-party LLM providers.
Channels
Rely on additional channel security
Engage with customers through your preferred messaging apps, each offering the latest privacy protections for billions of daily endusers.
Onboarding steps
Chatbots
Generate your AI experience
Customize and deploy knowledgable AI assistants in moments.
Add URL
Enter a URL for chatbot training.
Add URL
Chatbots will learn from new content on this website.
https://
your-website-url.com
Users and teams
Invite your team members
Empower colleagues with custom teams, roles, and permissions.
Invite user
New user will receive an email invite.
Email
Select role
Select team(s)
Dedicated support
Let us do the rest
Maximize your Proto AICX solution with setup assistance and support.
Shared Service Model
Get one year free for government agencies
Public sector agencies in low-to-middle income countries can receive donor support when deploying Proto as a shared service.
Consult an expert
Discover your organisation’s suitability for AI citizen experience