AI Chatbot for

Central Banks

Proto chatbot for central banks

Financial regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to financial consumer protection across language, geography, and gender.

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Bank of Ghana
Central Bank of Liberia
Bank of Zambia
Central Bank of the Philippines
National Bank of Rwanda
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Raise the market standard

Innovate by example and encourage the financial sector to adopt inclusive consumer support technology.

Promote consumer financial literacy

Deliver proactive advice and scam warnings to financial consumers who may be at risk of misconduct.

Increase trust in the state

Empower financial consumers with an effective recourse method and the mediating power of the state.

CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

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CASE STUDY

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Ask Proto's local team about CX automation

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Jeni
Patience

Ask Proto's experts about governance chatbots

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Curtis
Vanessa

Return on investment

Average Values

The AICX calculator is an estimate.
Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.
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