As rural banks face increasing pressure to modernize, automated omnichannel communication strategies are key to staying ahead of the competition.
Article
Gaming
Improving the player experience: AI-enabled proactive chat for gaming
How AI-enabled proactive chat can improve the player experience to help gaming companies retain and engage players.
Article
Health
How pharma companies can use AI to adapt to new markets
Pharma companies can use AI automation for decentralised trials, e-pharmacies, and health care provider outreach – but it’s important to tailor these solutions for local markets.
Article
AI vs. human customer service agents: will humans be automated out of work?
With recent advances in AI, people have been worried about their jobs. But chatbots aren’t here to replace humans – instead, they’ll make our existing jobs easier.
Article
Government
How conversational AI powers e-government: Proto in the Philippines
Proto’s alignment with Philippine government strategies can help the country achieve its development goals for 2023.
Article
Bard, ChatGPT race: whose data drives today’s AI?
Recent announcements from OpenAI and Google have put chatbots in the media spotlight – but whose data drives today’s AI and what does that mean for inclusivity?
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