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Public service automation
for citizen messaging
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Jeni
Patience

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Curtis
Vanessa
Proto's Countries

Multilingual citizen support

Scale instant, multilingual citizen support with proven AI-enabled solutions.

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LOCAL AI

Deeper local language understanding

Power citizen experiences with Proto's augmented large language models like ChatGPT for emerging markets.

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Financial

CX automation is key for Asia’s rural banks

As rural banks face increasing pressure to modernize, automated omnichannel communication strategies are key to staying ahead of the competition.

Article
Gaming

Improving the player experience: AI-enabled proactive chat for gaming

How AI-enabled proactive chat can improve the player experience to help gaming companies retain and engage players.

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Health

How pharma companies can use AI to adapt to new markets

Pharma companies can use AI automation for decentralised trials, e-pharmacies, and health care provider outreach – but it’s important to tailor these solutions for local markets.

Article

AI vs. human customer service agents: will humans be automated out of work?

With recent advances in AI, people have been worried about their jobs. But chatbots aren’t here to replace humans – instead, they’ll make our existing jobs easier.

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Government

How conversational AI powers e-government: Proto in the Philippines

Proto’s alignment with Philippine government strategies can help the country achieve its development goals for 2023.

Article

Bard, ChatGPT race: whose data drives today’s AI?

Recent announcements from OpenAI and Google have put chatbots in the media spotlight – but whose data drives today’s AI and what does that mean for inclusivity?

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