AI citizen
experience

The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

The deployment of the Proto AICX solution is in line with the Bank of Zambia’s 2020 – 2023 Strategic Plan that has prioritized financial inclusion, and implementation of SupTech to digitize reporting and regulatory processes.

The DTI Chatbot is built to speak the language of DTI's customers, understand their needs, and provide them with an immediate response accordingly.