As rural banks face increasing pressure to modernize, automated omnichannel communication strategies are key to staying ahead of the competition.
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Gaming
Improving the player experience: AI-enabled proactive chat for gaming
How AI-enabled proactive chat can improve the player experience to help gaming companies retain and engage players.
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Health
How pharma companies can use AI to adapt to new markets
Pharma companies can use AI automation for decentralised trials, e-pharmacies, and health care provider outreach – but it’s important to tailor these solutions for local markets.
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AI vs. human customer service agents: will humans be automated out of work?
With recent advances in AI, people have been worried about their jobs. But chatbots aren’t here to replace humans – instead, they’ll make our existing jobs easier.
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Government
How conversational AI powers e-government: Proto in the Philippines
Proto’s alignment with Philippine government strategies can help the country achieve its development goals for 2023.
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Bard, ChatGPT race: whose data drives today’s AI?
Recent announcements from OpenAI and Google have put chatbots in the media spotlight – but whose data drives today’s AI and what does that mean for inclusivity?