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Proto Resources

Discover the latest Proto news and annoucements.

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News
Partners

Detecting scams: Proto and Winnow connect complaints and social media posts

Proto and Winnow partner to enhance scam detection by integrating AI-processed consumer complaints with real-time social media insights.

March 13, 2025
News
Product

Product release: February 2025

We've made key product enhancements to elevate your AICX experience, including comprehensive Analytics module, streamlined billing management system and more.

March 7, 2025
News
Product

Picture this: Proto’s AI assistants use image recognition to solve customer problems

Proto’s AI assistant delivers faster, more accurate support by interpreting complex visuals, improving the customer experience for EV drivers.

March 6, 2025
Case Study
Asia
Government
Customers

Philippines trade department automates chats scaling 289% per year

The Department of Trade and Industry leverages Proto’s AI technology to provide 24/7 customer service for queries in local languages such as Tagalog and Cebuano.

March 1, 2025
Video
Asia
Government
Customers

Citizen support automation in the Philippines

Watch Mary Jean Pacheco, Undersecretary of the Department of Trade and Industry of the Philippines sharing insights on their transformative journey with Proto's AI citizen support assistant.

February 27, 2025
News
Partners

Ask the way: Living Map partners with Proto for AI navigation

Proto and Living Map have partnered to integrate indoor wayfinding into AI assistants, enhancing navigation in high-traffic venues like airports.

February 18, 2025
Article
AI and CX

CFPB Shutdown: Ensuring consumer protection with AI

The shutdown of the CFPB has created a vacuum in global consumer protection, presenting both challenges and opportunities for modern AI-based solutions.

February 13, 2025
News
Product

Product release: January 2025

We've made key product enhancements to elevate your AICX experience, including inbox conversation sorting and feedback collection in automated conversations.

February 7, 2025
News
Asia
Government
Customers

Proto to deliver AI consumer protection for 30+ government agencies in the Philippines

Proto is expanding citizen engagement chatbots in the Philippines to automate consumer complaint resolution across more than 30 government agencies.

January 22, 2025
Case Study
Asia
Health
Customers

Automated patient support across 1,600 hospitals

Proto's AICX solution for PhilCare improved their member’s access to healthcare services, handling over 93,600 messages in one month with a response time of 1.95 seconds.

January 20, 2025
Article
Health
AI and CX

Enhancing patient interactions: The role of AI-powered chatbots in healthcare CX

AI-powered chatbots enhance patient interactions by providing 24/7 support, improving access to information, and reducing administrative load.

January 15, 2025
News
Asia
Partners

A new era for CX, TÜV NORD Indonesia partners with Proto to harness AI power

Proto partners with TÜV NORD Indonesia to enhance customer experience through AI solutions, ensuring precise and efficient interactions across various sectors.

January 8, 2025

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