Proto Resources
Discover the latest Proto news and annoucements.
AI-enabled internal HR processes for central bank
The Central Bank of the Philippines (BSP) faced challenges in managing a diverse range of employee inquiries, particularly concerning IT support, HR policies, and training opportunities.
Transforming digital banking in local languages
Experience seamless customer service in the Philippines' financial sector with USSC's AI-driven chatbot, UNA, developed by Proto. Streamlined inquiries, faster transactions, and enhanced user satisfaction.
Proto AICX Platform
Watch COO Vanessa Babicz walk through how you can train generative AI chatbots, modify agent language in chats, view insights on CX performance, and more with new features in Proto's AICX Platform.
Workshop recap: Enabling the Internet Transactions Act of the Philippines across 15+ government agencies
On January 22, the Department of Trade and Industry (DTI) of the Philippines and the University of Cambridge SupTech Lab (the Lab) co-hosted the Enabling the Internet Transactions Act Workshop.
76% support automation for digital bank
Sparkle, a digital bank, streamlines banking with online support across channels. It seamlessly integrates an always-on solution with their ticketing system, offering multilingual support, including local languages in Nigeria.
National Bank of Rwanda wins the AFI Financial Inclusion Innovation Award
Proto is thrilled to be the NBR's technical implementation partner for the Intumwa consumer protection chatbot during this journey to strengthen consumer protection in Rwanda.
Real-time healthcare info for 100-bed hospital
TMC-SL improved patient experience with Proto's AI chatbot, bridging language gaps and providing real-time doctor information.
Empowering regulators from the Philippines to Rwanda with AI consumer protection
Proto’s AI Citizen Experience (AICX) solution has transformed the consumer protection process in countries in Asia and Africa, in line with the surge in newly banked populations driven by the global financial inclusion initiative.
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