Proto Resources
Discover the latest Proto news and annoucements.
Democratisation of AI: risks and opportunities
As tech giants race to make large language models public, organisations should be aware of important risks they present for business use.
Confabia and Proto partner to deploy AI Customer Experience solutions across global contact centres
Confabia and Proto partnership will help scale Proto’s CX automation solutions across Confabia’s client base in North America, Australia, and the Philippines.
Universal Storefront Services Corporation deploys Proto CX automation platform in partnership with Confabia
Universal Storefront Services Corporation (USSC) deploys the Proto CX automation platform to serve Filipino financial consumers.
The Securities and Exchange Commission deploys Proto CX automation across the Philippines
The Securities and Exchange Commission deployed Proto CX automation across the Philippines to streamline citizen support for queries and complaints.
Sparkle deploys Proto’s AI Customer Experience solution across Nigeria
Microfinance bank Sparkle deploys Proto’s AI Customer Experience solution to deliver next-generation digital financial services to consumers in Nigeria.
CX automation is key for Asia’s rural banks
As rural banks face increasing pressure to modernize, automated omnichannel communication strategies are key to staying ahead of the competition.
AI for digital education: 3 core strategies
How digital tools can help educational institutions rebuild and prepare students for an uncertain future.
How pharma companies can use AI to adapt to new markets
Pharma companies can use AI automation for decentralised trials, e-pharmacies, and health care provider outreach – but it’s important to tailor these solutions for local markets.
AI vs. human customer service agents: will humans be automated out of work?
With recent advances in AI, people have been worried about their jobs. But chatbots aren’t here to replace humans – instead, they’ll make our existing jobs easier.
How conversational AI powers e-government: Proto in the Philippines
Proto’s alignment with Philippine government strategies can help the country achieve its development goals for 2023.
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