HermesAI™

Supporting 5+ billion customers across the emerging world

HermesAI™ is Proto's natural language processing engine for chatbot deployments across low-resourced languages and underserved communities.

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Customers from Africa to Asia need local support...

but most chatbots cannot understand local and mixed languages.

6%

Only 6% world’s chatbots speak local languages...

69%

but 69% of Africa's population now uses financial services...

31%

and Asia's chatbot industry is growing 31% each year.

There are hundreds of chatbot vendors...

but most do not build artificial intelligence for local languages.

HermesAI™

Welcome to Proto’s local artificial intelligence

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Chatbots deployed by Proto and its partners are powered by HermesAI™ for 80+ languages and regional dialogue phenomena such as mixed language.

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Multilingual

Over half the world’s customers are bilingual

HermesAI™ understands multiple languages without restarting the conversation.

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Multiturn

Humans expect chatbots to remember

HermesAI™ carries named entities across dialogue steps.

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Multitask

Chatbots should jump between topics just like humans

HermesAI™ converses across multiple topics without restarting the dialogue.

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Mixed Language

Chats are often two languages at once

HermesAI™ understands two languages in one phrase or sentence.

Supported languages

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Afrikaans
Albanian
Amharic
Arabic
Armenian
Assamese
Azerbaijani
Basque
Bengali
Bosnian
Bulgarian
Burmese
Byelorussian
Cambodian
Catalan
Cebuano
Chinese
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Filipino
Finnish
French
Frisian
Gaelic
Galician
Georgian
German
Greek
Gujarati
Haitian
Hausa
Hawaiian
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Kannada
Kazakh
Kinyarwanda
Kirghiz
Korean
Kurdish
Laothian
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Nepali
Norwegian
Nyanja
Oriya
Pashto
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Samoan
Serbian
Sesotho
Shona
Sindhi
Singhalese
Slovak
Slovenian
Somali
Spanish
Sudanese
Swahili
Swedish
Tajik
Tamil
Tatar
Telugu
Thai
Tibetan
Turkish
Turkmen
Uighur
Ukrainian

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Case Study
Solutions
Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

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Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

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Partners

Partner guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

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Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

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Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

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Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

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Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

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Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

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3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

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