Proto partners with BFA Global for financial complaints automation solution at Africa's central banks
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HermesAI™

Natural language processing for
Tagalog Tiếng Việt Bahasa Indonesia 日本語 ไทย Español Français Kiswahili 简体中文 繁體中文 Deutsche العربية Suomi هَرْشَن هَوْسَ Italiano Norsk Svensk Türk Yorùbá

HermesAI™ is the proprietary natural language processing (NLP) engine raising the standard for conversational AI in non-English markets.

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Proto’s team of natural language processing engineers are at the forefront of applying deep-learning theory and techniques to enterprise contact center automation across the emerging world.
Albert Zhuang
CTO

Pushing the limits of machine dialogue

Power chatbots with human-like dialogue to surpass customer expectations in every language.

Intellectual Property

Semi-supervised chat structuring

Proto's deep-learning IP enables efficient semi-supervised structuring of historical conversation data across millions of dialogues in multiple languages. This proprietary algorithm saves contact centers months of manual labelling.

Intellectual Property

Cross-lingual understanding

Proto's deep-learning IP enables chatbots to understand phrases with two or more languages (i.e. Chinglish). This proprietary algorithm exceeds the market standard set by name-brand natural language processing engines.
HermesAI

Constant learning from millions of chats

The HermesAI™ natural language processing (NLP) engine generates network effects in these priority sectors across emerging markets.

NLP specialists

Abubakr

NLP Engineer
Khartoum

Abubakr Babiker

Abubakr is an NLP Engineer specialized in low-resourced languages. He holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and a first-class degree from the University of Khartoum.
languages
Arabic

Albert

CTO
Taipei

Albert Zhuang

MSc

Albert is an NLP researcher specialized in deep-learning techniques for contact automation. His work on co-reference resolution won first-place from the Association for Computational Linguistics and Chinese Language Understanding.
languages
Chinese
Taiwanese

Blessing

NLP Engineer
Lagos

Blessing Bassey

Blessing is an NLP Engineer specialized in data analysis and statistical modeling. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook and a Masters in mathematical science from AIMS.
languages
Igbo

Catherine

NLP Engineer
Nairobi

Catherine Gitau

MSc

Catherine specializes in methods for increasing client lifetime value. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and is a co-organizer of Nairobi Women in Machine Learning.
languages
Swahili

Natapon

NLP Engineer
Bangkok

Natapon Pantuwong

PhD

Natapon is a software engineering scientist specialized in human-computer interaction. He is a former professor for natural langauge processing at King Mongkut's Institute of Technology.
languages
thai
japanese

Serkan

NLP Engineer
Istanbul

Serkan Altuntaş

MSc

Serkan specializes in novel computational biology tools and neural networks. He holds bioinformatics degrees from Kadir Has University and is working on a PhD in philosophy.
languages
Turkish

Sewade

NLP Engineer
Lagos

Sewade Ogun

MSc

Sewade specializes in deep-learning. He holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and degrees from the University of Lagos and Ladoke Akintola University of Technology.
languages
Yoruba
Igbo

Tatiana

NLP Engineer
Yaounde

Tatiana Ngloi

MSc

Tatiana is an NLP Engineer specialized in low-resourced languages. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and three software engineering and system architecture degrees.
languages
French
Yoruba

Weiying

NLP Engineer
Kuala Lumpur

Weiying Kok

MSc

Weiying is an NLP engineer specialized in deep-learning techniques for data aggregation. She is a graduate of University Malaysia Sarawack in Human Factors & Bioinfomatics.
languages
Malay
Chinese

Vertically integrated CX software

Benefit from the ROI of a single solution for dialogue structuring, chatbots, livechat, ticketing, translation and dialogue training. All powered by the HermesAI™ natural language processing engine.

Discover the power of AICX for your contact center