HermesAI™

Supporting 5+ billion customers across the emerging world

HermesAI™ is Proto's natural language processing engine for chatbot deployments across low-resourced languages and underserved communities.

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Customers from Africa to Asia need local support...

but most chatbots cannot understand local and mixed languages.

Only 6% world’s chatbots speak local languages...

69%

but 69% of Africa's population now uses financial services...

31%

and Asia's chatbot industry is growing 31% each year.

There are hundreds of chatbot vendors...

but most do not build artificial intelligence for local languages.

HermesAI™

Welcome to Proto’s local artificial intelligence

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Chatbots deployed by Proto and its partners are powered by HermesAI™ for 80+ languages and regional dialogue phenomena such as mixed language.

Multilingual

Over half the world’s customers are bilingual

HermesAI™ understands multiple languages without restarting the conversation.

Multiturn

Humans expect chatbots to remember

HermesAI™ carries named entities across dialogue steps.

Multitask

Chatbots should jump between topics just like humans

HermesAI™ converses across multiple topics without restarting the dialogue.

Mixed Language

Chats are often two languages at once

HermesAI™ understands two languages in one phrase or sentence.

Supported languages

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Afrikaans

Albanian

Amharic

Arabic

Armenian

Assamese

Azerbaijani

Basque

Bengali

Bosnian

Bulgarian

Burmese

Byelorussian

Cambodian

Catalan

Cebuano

Chinese

Corsican

Croatian

Czech

Danish

Dutch

English

Esperanto

Estonian

Filipino

Finnish

French

Frisian

Gaelic

Galician

Georgian

German

Greek

Gujarati

Haitian

Hausa

Hawaiian

Hebrew

Hindi

Hmong

Hungarian

Icelandic

Igbo

Indonesian

Irish

Italian

Japanese

Kannada

Kazakh

Kinyarwanda

Kirghiz

Korean

Kurdish

Laothian

Latvian

Lithuanian

Luxembourgish

Macedonian

Malagasy

Malay

Malayalam

Maltese

Maori

Marathi

Mongolian

Nepali

Norwegian

Nyanja

Oriya

Pashto

Persian

Polish

Portuguese

Punjabi

Romanian

Russian

Samoan

Serbian

Sesotho

Shona

Sindhi

Singhalese

Slovak

Slovenian

Somali

Spanish

Sudanese

Swahili

Swedish

Tajik

Tamil

Tatar

Telugu

Thai

Tibetan

Turkish

Turkmen

Uighur

Ukrainian

Ask Proto about your customer experience automation

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Case Study

Solutions

Financial

Financial consumer protection automation in the Philippines

Learn how the Central Bank of the Philippines automated the 4x case surge during the pandemic.

Article

Solutions

Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Guide

Partners

Partner guide

Let’s win the automation race together. We select partners that demonstrate deep roots in emerging markets. Join our partner program today.

Guide

Solutions

Observer guide

Learn how to use Proto observer accounts - the easiest way to manage consumers complaints submitted to institutions under regulators deployed with Proto.

Article

Solutions

Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article

Solutions

Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article

Team

Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article

Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article

Solutions

Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Proto AICX platform in 2 minutes

See Demo

Discover your AICX return on investment

Calculate ROI

Supporting 5+ billion customers across the emerging world

Customers from Africa to Asia need local support...

but most chatbots cannot understand local and mixed languages.

Only 6% world’s chatbots speak local languages...

but 69% of Africa's population now uses financial services...

and Asia's chatbot industry is growing 31% each year.

There are hundreds of chatbot vendors...

but most do not build artificial intelligence for local languages.

Welcome to Proto’s local artificial intelligence

Over half the world’s customers are bilingual

Humans expect chatbots to remember

Chatbots should jump between topics just like humans

Chats are often two languages at once

Supported languages

Ask Proto about your customer experience automation

Here’s the latest

Financial consumer protection automation in the Philippines

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Partner guide

Observer guide

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

3 questions for gaming operators before investing in machine translation for player support

Proto AICX platform in 2 minutes

Discover your AICX return on investment

AI customer experience can be inclusive.