69%

31.4%

HermesAI™

WHAT IF

chatbots could (really) understand local languages

Let's Go

Global customer experience is automating

There are hundreds of chatbot vendors…

The financial chatbot industry alone is growing at 29.7% per year.

The Asian chatbot industry is growing at 31.4% per year.

And Africa’s financial services users have surged to 69% of total population.

But most don’t build artificial intelligence for local languages.

And there’s no easy solution to adapt natural language processing to vernacular and slang.

For emerging markets, there is still a challenge.

the (local) language barrier

Click to

Break

MULTILINGUAL

Over half the world’s customers are bilingual

HermesAI™ understands multiple languages without restarting the conversation.

Language switching
No agents required

Not login help

It sounds like you have a login problem?

你說中文嗎

是的，我會說中文。我該如何協助？

好。我無法登錄我的帳戶，忘記了用戶名和密碼。

MULTITURN

Humans expect chatbots to remember

HermesAI™ carries named entities across dialogue steps.

Higher automation rate
Improved chat experience

Where can I buy Iphone X?

All phones can be bought
at our store located here

What features does it have?

The Iphone X has these features

MULTITASK

Chatbots should jump between topics just like humans

HermesAI™ converses across multiple topics without restarting the dialogue.

Persistent automation
Improved topic recognition

I’d like the small veggie pizza

Great, do you want any drinks?

How fast do you deliver?

We deliver in 30–45 minutes

Shall we continue with your order?

Sure!

CROSS-LINGUAL

Chats are often two languages at once

Pick a country to see what we’re saying.

Can I use 支付宝 to make a deposit?

Yes, we accept deposits via WeChat and Alipay

I tak dapat login to my account.

Confirm your email address and reset your password

Shin na kamu infection da suna coronavirus?

Yiwa kai gwaji.

Gusto ko mag file ng complaint.

Ilarawan ang iyong reklamo.

NLP engineers

Proto’s natural language processing engineers are at the forefront of applying deep-learning techniques to contact center automation.

GLOBAL TEAM

Abubakr

NLP Engineer

Khartoum

Abubakr Babiker

Abubakr is an NLP Engineer specialized in low-resourced languages. He holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and a first-class degree from the University of Khartoum.

languages

Arabic

Albert

CTO

Vancouver

Albert Zhuang

MSc

Albert is an NLP researcher specialized in deep-learning techniques for contact automation. His work on co-reference resolution won first-place from the Association for Computational Linguistics and Chinese Language Understanding.

languages

Chinese

Taiwanese

Blessing

NLP Engineer

Lagos

Blessing Bassey

Blessing is an NLP Engineer specialized in data analysis and statistical modeling. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook and a Masters in mathematical science from AIMS.

languages

Ibibio

Yoruba

Catherine

NLP Engineer

Nairobi

Catherine Gitau

MSc

Catherine specializes in methods for increasing client lifetime value. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and is a co-organizer of Nairobi Women in Machine Learning.

languages

Swahili

Natapon

NLP Engineer

Bangkok

Natapon Pantuwong

PhD

Natapon is a software engineering scientist specialized in human-computer interaction. He is a former professor for natural langauge processing at King Mongkut's Institute of Technology.

languages

thai

japanese

Tunde

NLP Engineer

Lagos

Tunde Ajayi

MSc

Tunde specializes in NLP solutions for under-resourced languages. He holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and a Masters in computer science.

languages

Hausa

Yoruba

Sewade

NLP Engineer

Lagos

Sewade Ogun

MSc

Sewade specializes in deep-learning. He holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and degrees from the University of Lagos and Ladoke Akintola University of Technology.

languages

Yoruba

Tatiana

NLP Engineer

Yaounde

Tatiana Ngloi

MSc

Tatiana is an NLP Engineer specialized in low-resourced languages. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and three software engineering and system architecture degrees.

languages

French

Laka

Weiying

NLP Engineer

Kuala Lumpur

Weiying Kok

MSc

Weiying is an NLP engineer specialized in deep-learning techniques for data aggregation. She is a graduate of University Malaysia Sarawack in Human Factors & Bioinfomatics.

languages

Malay

Chinese