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ProtoAI

Deploy voice & text AI for local languages

Include everyone with conversational AI built for underserved languages.

Give your assistants the local advantage

The Proto AICX Platform is powered by large language models and the ProtoAI natural language understanding engine, with higher accuracy for underserved markets.

AI Assistants

Audio messaging

Receive and generate voice messages for faster, more intuitive communication with customers across popular apps.

Please send me your email address so I can open a ticket for you, and someone will reach out shortly!

Generated audio

0:15

AI Assistants

Voice customisation

Select your preferred voice, gender, and accent for any language.

Language

Voice

Bemba

Alloy

Cebuano

Alloy

Tagalog

Onyx

Waray

Nova

Livechat

Audio transcription

Use text-to-speech and speech-to-text for faster customer support from agents.

0:15

Transcription

Cebuano

Palihug ihatag kanako ang imong email address aron makaabli ko og tiket alang kanimo.

Translation

Cebuano

English

Please send me your email address so I can open a ticket for you.

Channels

Multichannel support

Assist your customers on preferred messaging apps with audio message capabilities.

Meet your country’s best AI

Proto and its partners join forces to overcome the AI training data problem for local and mixed languages.

Data partners

Use Proto for free, forever

Get 1,000 interactions every month.

Additional languages

ProtoAI™ enables customer communication in 100+ languages, with a privacy-by-design approach that overcomes security-related limitations of other generative AI models.

All languages

Proto supports customers in 100+ languages, especially when data privacy rules prohibit the use of large language models.

Book your local demo

Discover the engagement power of voice and text AI.

Southeast Asia

Africa

Global

Government

English, French, Kinyarwanda

12:10 Kigali

ProtoAI FAQ

Get answers to commonly asked questions about ProtoAI's multilingual capabilities, LLM integration, voice chat features, and language support.

How does ProtoAI handle mixed language conversations?

ProtoAI handles mixed language conversations by employing advanced natural language processing algorithms. It detects and interprets multiple languages within the same interaction, ensuring accurate recognition and contextual understanding. This allows for seamless switching between languages, maintaining the conversation's flow and coherence. Proto AI assistants will respond whatever language is detected to be the most dominant.

How does ProtoAI work with LLMs?

ProtoAI works seamlessly with the LLM selected for your AI assistant. ProtoAI acts as the first layer for customer interactions in order to immediately detect and respond to local languages. If required or in the case of a common language, ProtoAI passes the interactions to the LLM, after witholding personal information.

Is voice AI included in every plan?

Yes, voice AI capability for common and local languages is included in all plans.

What does TTS and STT look like for customers?

When an customer submits a query using voice, ProtoAI recognises the language and converts it into text for display within the Inbox module. The AI assistant or representative can access both the voice and text versions of the query. Responses can be submitted in text, which are then converted to voice in the required language and accent. The customer receives both the voice and text responses.

What languages and dialects can ProtoAI support?

ProtoAI supports a wide range of local languages, dialects, and mixed languages (e.g., Taglish). Currently, it supports up to 115 languages, with plans to add even more in the future.

What languages are available for voice AI?

All common languages, such as English and Chinese, are supported by LLMs. Underserved local languages are uniquely supported by ProtoAI, with a focus on Southeast Asian and African languages such as Kinyarwanda and Tagalog.