69%
31.4%

HermesAI™

WHAT IF
WHAT IF
WHAT IF
chatbots actually understood local languages
Let's Go
Global customer experience is automating
There are hundreds of chatbot vendors…
The financial chatbot industry alone is growing at 29.7% per year.
The Asian chatbot industry is growing at 31.4% per year.
And Africa’s financial services users have surged to 69% of total population.
But most don’t build artificial intelligence for local languages.
And there’s no easy solution to adapt chatbots to slang and unique terminology.
For emerging markets, there is still a challenge.
the (local) language barrier
NO
Click to
Break
MULTILINGUAL
Over half the world’s customers are bilingual

HermesAI™ understands multiple languages without restarting the conversation.

  • Language switching
  • No agents required
Not login help
It sounds like you have a login problem?
你說中文嗎
是的,我會說中文。我該如何協助?
好。我無法登錄我的帳戶,忘記了用戶名和密碼。
MULTITURN
Humans expect chatbots to remember

HermesAI™ carries named entities across dialogue steps.

  • Higher automation rate
  • Improved chat experience
Where can I buy Iphone X?
All phones can be bought
at our store located here
What features does it have?
The Iphone X has these features
MULTITASK
Chatbots should jump between topics just like humans

HermesAI™ converses across multiple topics without restarting the dialogue.

  • Persistent automation
  • Improved topic recognition
I’d like the small veggie pizza
Great, do you want any drinks?
How fast do you deliver?
We deliver in 30–45 minutes
Shall we continue with your order?
Sure!
CROSS-LINGUAL
Chats are often two languages at once
Pick a country to see what we’re saying.
Can I use 支付宝 to make a deposit?
Yes, we accept deposits via WeChat and Alipay
I tak dapat login to my account.
Confirm your email address and reset your password
Shin na kamu infection da suna coronavirus?
Yiwa kai gwaji.
Gusto ko mag file ng complaint.
Ilarawan ang iyong reklamo.

Languages

Hide list
Afrikaans
Albanian
Amharic
Arabic
Armenian
Assamese
Azerbaijani
Basque
Bengali
Bosnian
Bulgarian
Burmese
Byelorussian
Cambodian
Catalan
Cebuano
Chinese
Corsican
Croatian
Czech
Danish
Dutch
English
Esperanto
Estonian
Filipino
Finnish
French
Frisian
Gaelic
Galician
Georgian
German
Greek
Gujarati
Haitian
Hausa
Hawaiian
Hebrew
Hindi
Hmong
Hungarian
Icelandic
Igbo
Indonesian
Irish
Italian
Japanese
Kannada
Kazakh
Kinyarwanda
Kirghiz
Korean
Kurdish
Laothian
Latvian
Lithuanian
Luxembourgish
Macedonian
Malagasy
Malay
Malayalam
Maltese
Maori
Marathi
Mongolian
Nepali
Norwegian
Nyanja
Oriya
Pashto
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Samoan
Serbian
Sesotho
Shona
Sindhi
Singhalese
Slovak
Slovenian
Somali
Spanish
Sudanese
Swahili
Swedish
Tajik
Tamil
Tatar
Tegulu
Thai
Tibetan
Turkish
Turkmen
Uighur
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Wolof
Xhosa
Yiddish
Yoruba
Zulu

NLP engineers

Proto’s natural language processing engineers are at the forefront of applying deep-learning techniques to contact center automation.

GLOBAL TEAM

Albert

CTO
Vancouver

Albert Zhuang

MSc

Albert is an NLP researcher specialized in deep-learning techniques for contact automation. His work on co-reference resolution won first-place from the Association for Computational Linguistics and Chinese Language Understanding.
languages
Chinese
Taiwanese

Blessing

NLP Engineer
Lagos

Blessing Bassey

MSc

Blessing is an NLP Engineer specialized in data analysis and statistical modeling. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook and a Masters in mathematical science from AIMS.
languages
Ibibio
Yoruba

Catherine

NLP Engineer
Nairobi

Catherine Gitau

MSc

Catherine specializes in methods for increasing client lifetime value. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and is a co-organizer of Nairobi Women in Machine Learning.
languages
Swahili

Deborah

NLP Engineer
Accra

Deborah Kanubala

MSc

Deborah specializes in applications of machine learning to different domains. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and is a co-organizer of WiMLDS Accra and WPSYG.
languages
Twi
Dagaare

Jean Paul

NLP Engineer
Kigali

Jean Paul Ishimwe

MSc

Jean Paul is an NLP Engineer specialized in Natural Language Generation and understanding for under-resourced languages. He holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook.
languages
Kinyarwanda
Swahili

Natapon

NLP Engineer
Bangkok

Natapon Pantuwong

PhD

Natapon is a software engineering scientist specialized in human-computer interaction. He is a former professor for natural langauge processing at King Mongkut's Institute of Technology.
languages
thai
japanese

Tatiana

NLP Engineer
Yaounde

Tatiana Ngloi

MSc

Tatiana is an NLP Engineer specialized in low-resourced languages. She holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and three software engineering and system architecture degrees.
languages
French
Laka

Tunde

NLP Engineer
Lagos

Tunde Ajayi

MSc

Tunde specializes in NLP solutions for under-resourced languages. He holds an African Masters for Machine Intelligence scholarship sponsored by Google and Facebook, and a Masters in computer science.
languages
Hausa
Yoruba

Weiying

NLP Engineer
Kuala Lumpur

Weiying Kok

MSc

Weiying is an NLP engineer specialized in deep-learning techniques for data aggregation. She is a graduate of University Malaysia Sarawack in Human Factors & Bioinfomatics.
languages
Malay
Chinese

24/7 local support

Serve global customers in their native language at anytime.

Immediate response

Avoid asking customers to come back later or send emails.

Global branding

Ensure your brand speaks the languages of your target market.

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results

Learn how AICX transforms customer support operations for global enterprise

Discover your AICX return on investment

Financial

March 24, 2021

African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia

Beth Longman

Events

March 9, 2021

Proto to deliver AICX technical session at the Alliance for Financial Inclusion's Consumer Empowerment and Market Conduct Working Group

Financial

February 9, 2021

"I got my credit card refund six days after I filed a complaint with BSP"

Kitty Elicay

Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
PROFIT TECH
Controlled costs for scaling services across new and existing markets.
CONSUMER PROTECTION
Automated complaints processing for regulated digital ecosystems.
INCLUSION FOCUSED
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.