AI Chatbot for

Health Regulator

Proto chatbot for health departments

Health regulators deploy Proto’s AI Customer Experience (AICX) solution to improve access to patient protection across language, geography, and gender.

Get your Chatbot

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Raise the market standard

Innovate by example and encourage the health sector to adopt inclusive patient support.

Counter disinformation

Deploy mass-messaging omnichannel chatbots to provide accurate health information to citizens.

Increase trust in the state

Establish a direct connection between the national healthcare regulator and patients.

CASE STUDY

CASE STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, cases, CRM and analytics.

Supported channels

africa's talking

Africa's leading API platform for SMS and more with 80,000 developers.

Proto's software development kit for Android mobile applications.

Messaging, CRM, and data sharing for mid-market contact centers.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Messaging, CRM, and data sharing for enterprise contact centers.

The messaging system for feature phone users across the Global South.

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customized branding for business websites.

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Vietnam's leading messaging app with 100M users.

Ask Proto about your customer experience automation

Book demo

Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.

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Network effects

Powered by constant HermesAI™ learning across language domains.

Regulator compliance

Built in partnership with supervisory authorities across industries.

Global security

End-to-end encryption and secure connector for local databases.

PROFIT TECH

Controlled costs for scaling services across new and existing markets.

CONSUMER PROTECTION

Automated complaints processing for regulated digital ecosystems.

INCLUSION FOCUSED

Designed for consumers at the bottom of the pyramid.

Reach your local customers