AICX for

Health Regulator

Proto CX automation for health departments

Health regulators deploy Proto’s AI Citizen Experience (AICX) solution to improve access to patient protection across language, geography, and gender.

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Raise the market standard

Innovate by example and encourage the health sector to adopt inclusive patient support.

Counter disinformation

Deploy mass-messaging omnichannel chatbots to provide accurate health information to citizens.

Increase trust in the state

Establish a direct connection between the national healthcare regulator and patients.

ARTICLE

CASE STUDY

CASE STUDY

AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Supported channels

Africa's Talking

Africa's leading API platform for SMS and more with 80,000 developers.

Messaging, CRM, and data sharing for mid-market contact centers.

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

The messaging system for feature phone users across the Global South.

Heavily encrypted messaging app with 500 million users.

The world's leading API platform for SMS and more with 5M developers.

The world's leading microblogging app with 330M users.

Eastern Europe and Asia's preferred messaging app for 260M users.

Proto's webchat with customised branding for business websites.

Proto's CX automation webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

Jeni

Sarah

Ask Proto's experts for AI citizen engagement

Curtis

Vanessa

FAQ

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Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

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