Proto Resources
Discover the latest Proto news and annoucements.
Fintech provider boosts financial inclusion with AI-enhanced service
Learn how GoodPay is using Proto to support the Philippines’ financial inclusion strategy of bringing 70% of the nation into banking and digitizing 50% of payments by 2023.
Confabia and Proto upgrade partnership in the Philippines
Confabia and Proto are expanding their existing reseller agreement to include a strategic investment by Confabia in Proto, positioning Confabia as a scalable and exclusive partner for the Philippines market.
Eclectics International Ltd. and Proto AICX partner to drive financial inclusion in Africa
Eclectics and Proto AICX are excited to announce an upgrade to an exclusive partnership in Africa with a focus on financial services and digital banking. The partnership will leverage the Proto AICX Platform for more efficient financial services in Africa.
Proto raises $5.6M Series A for emerging market expansion
The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.
Proto's AI agent for the Central Bank of the Philippines leads in Filipino financial consumer protection
Learn how the Bangko Sentral Online Buddy (BOB) is helping Filipino consumer to access faster and more reliable complaint management across hundreds of financial service providers.
FNB Zambia achieves 80% automation in handling customer queries
FNB optimized support for banking customers, boasting a 44% increase in automated self-serve approach to consumer support in the first week of deployment, ultimately achieving an 80% automation rate.
National Bank of Rwanda wins the AFI Financial Inclusion Innovation Award
Proto is thrilled to be the NBR's technical implementation partner for the Intumwa consumer protection chatbot during this journey to strengthen consumer protection in Rwanda.
Empowering regulators from the Philippines to Rwanda with AI consumer protection
Proto’s AI Citizen Experience (AICX) solution has transformed the consumer protection process in countries in Asia and Africa, in line with the surge in newly banked populations driven by the global financial inclusion initiative.
Democratisation of AI: risks and opportunities
As tech giants race to make large language models public, organisations should be aware of important risks they present for business use.
Confabia and Proto partner to deploy AI Customer Experience solutions across global contact centres
Confabia and Proto partnership will help scale Proto’s CX automation solutions across Confabia’s client base in North America, Australia, and the Philippines.
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