AI Assistant for Citizen Support
Protect citizens with your complaint-handling multilingual AI Assistant
Deliver rapid query and complaints resolution for citizens to increase trust in institutions and supervise consumer interactions within the digital economy.
Trusted by leaders
Proto is the backbone of critical communications, serving millions of interactions each day with enterprise-grade security.
Certifications & controls
Consumer trust depends on supervisor intervention
Massive growth in digital service adoption has been followed by widespread harm, with research showing up to 90% of consumers suffering a protection challenge and 40% of financial customers in low income countries losing money.
The answer is AI-enabled complaints resolution with 24/7, instant supervision of consumer communications with regulated businesses.
Meet the Proto features enabling this solution.
Channels
Last-mile accessibility
Expand consumer awareness with access to complaints submission and information across messaging channels, including WhatsApp, Messenger, Viber, SMS, Telegram, LINE, and Webchat.
Messenger
DM
David Morales
17:59
David: I'm trying to apply a discount code, but it’s not working.
Viber
SW
Sophie Williams
02:11
Sophie: I followed the steps to cancel my subscription, but it’s still showing active.
Whatsapp
JT
Jessica Turner
15:48
Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.
Webchat
AG
Andrew Grotzky
14:02
Andrew: I’m trying to update my billing information, but the system keeps giving me an error.
Analytics
Informed supervision
Monitor real-time analytics, customer sentiment collected from social media, and proactive alerts that identify key misconduct indicators.
Engaged customers
4590
23%
Livechat resolution time
15min
38%
Agent transfer rate
26%
4%
AI Assistants
Constant relevance
Automate assistant training from unlimited documents and webpages.
Upload File
Upload a file for assistant training.
Add URL
Enter a URL for assistant training.
Inbox
Stronger inclusion
Take over consumer conversations in their preferred local language.
vi
Vietnamese
tl
Tagalog
rw
Kinyarwanda
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
People
Authorised representation
Allow complaints on behalf of aged family members and consumers who do not feel comfortable engaging with government.
Tickets
Cross-agency data sharing
Integrate consumer complaints sharing across agencies and sub-agencies, strengthening national consumer protection.
Livechat
Proactive notifications
Send advisories and trigger livechats with consumers in response to scam activities and market misconduct.
Shared Service Model
Shared-Service AI for Government Agencies
Proto’s shared service model deploys capital from our philanthropy partners to launch AI citizen experiences across multiple government agencies. After sponsorship, participating agencies can cost-share to keep procurement under budget and maintain access to cutting-edge features.
AI assistant switching
LLM switching
On-premise hosting
Custom analytics
Ticket referrals
Auto categorisation
Voice AI for local languages
Book your local demo
Discover how AICX can support your citizens
Financial
Ensure consumer trust and loyalty with easy access to customer support, financial product knowledge, and an efficient feedback process.
Government
Deploy the power of the public sector on behalf of citizens for their queries and complaints about about services and market misconduct.
Health
Help patients with rapid support for appointment booking and test result checking, while ensuring personal information protection with on-premise hosting.
Transport
Reduce the stress of travel and deliveries with instant support for customers seeking refunds, claims submissions, and status checking.