Citizen Engagement
Support citizens with local AI agents
Deliver instant answers and monitored complaint resolution across languages and rural districts.
Citizen trust depends on speed and inclusion
Massive growth in digital service adoption over the past decade set citizen expectations for public service delivery. Meet the technology powering citizen interactions in local languages across popular messagings apps.
Channels
Ensure last-mile accessibility
Expand citizen engagement with access to public services in messaging channels such as WhatsApp, Messenger, Viber, SMS, Telegram, LINE, and Webchat.
Messenger
DM
David Morales
17:59
David: I'm trying to apply a discount code, but it’s not working.
Viber
SW
Sophie Williams
02:11
Sophie: I followed the steps to cancel my subscription, but it’s still showing active.
Whatsapp
JT
Jessica Turner
15:48
Jessica: The instructions to reset my password aren’t working. I’ve tried multiple times, but I’m still locked out.
Webchat
AG
Andrew Grotzky
14:02
Andrew: I’m trying to update my billing information, but the system keeps giving me an error.
Analytics
Inform policy with citizen feedback
Generate graphical analysis from citizen chats, tickets, and sentiment.
Engaged customers
4590
23%
Livechat resolution time
15min
38%
Agent transfer rate
26%
4%
AI Agents
Continuous AI agent training
Automate AI agent improvement with unlimited documents and webpages.
Upload File
Upload a file for agent training.
Add URL
Enter a URL for agent training.
Inbox
Service across language barriers
Respond to escalated chats and tickets in the citizen's native language.
vi
Vietnamese
tl
Tagalog
rw
Kinyarwanda
Có, cảm ơn. Đây là một tệp tin bổ sung với bằng chứng về thu nhập của tôi.
Translation
Vietnamese
English
Yes, thanks. Here is an additional file with my earning proof.
People
Allow authorised representatives
Intake cases on behalf of family members who are uncomfortable engaging with government.
Tickets
Auto-refer cases between agencies
Route cases between agencies with overlapping mandates to eliminate costly referral loops.
AI Agents
Update citizen proactively
Send advisories and case status updates to citizens to build trust.
Consult an expert
Discover how Proto can support your AI citizen experience.