Proto vs. Chatfuel

Contact centres compare Proto to Chatfuel when upgrading to multilingual chatbots and artificial intelligence.

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Proto vs. Chatfuel

Feature Comparison Table

Proto logotype

Multilingual

Underserved & Rare Languages

Conversational

Local Channels

Predictable Pricing

Localized Support

Chat History

Privacy & Security

Livechat

Sample Chatbots

No-coding

Free trial

Proto logotype

Proto’s multilingual customer engagement solutions provide support across multiple channels, while Chatfuel’s English-only bots are limited to Messenger, Instagram, and webchat. Chatfuel’s bots are menu-based, making them an acceptable option for relaying simple information and marketing messages. Alternatively, Proto’s AI-enabled solutions can interact conversationally, making them better for more complex use cases.

HERMESAI™

Chatbots with natural language processing

With the HermesAI™ natural language processing engine, Proto chatbots understand 100+ underserved and mixed languages, such as Cebuano, Kinyarwanda, and Twi — while Chatfuel’s bot speaks only English.

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CHANNELS

Chatbots with wide omnichannel support

Proto's chatbots can be deployed on both offline (SMS) and online (WhatsApp, Messenger, Twitter) channels.

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SCALABLE PRICING

Pay for your customers

Proto's AICX chatbot platform pricing is matched to the volume of customers that seek support. Other pricing models that charge per tiers of messages, agents, or chatbots make it difficult to calculate ROI.

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SAMPLE CHATBOTS

Deploy fast with proven multilingual chatbots

Proto offers chatbots pre-built with industry dialogue and best practices. This shortcuts the deployment process for contact centres serving specific markets and languages.

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SERVICE LEVEL

Localized global support for enterprise and government

Proto staff are located strategically around the world and speak the same languages as our clients. This level of 24/7 and localised support is essential for optimising chatbot performance.

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UNLIMITED TRIAL

Try for free with no credit card required

Proto's AICX chatbot platform is available to try for 14 days with no payment commitment. This allows your contact centre to prove the automation of multilingual customer support across multiple channels.

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Why Proto

Why should you choose Proto AICX?

Local customer engagement

Powered by the HermesAI™ natural language processing (NLP) engine, Proto's chatbots speak 80+ underserved and mixed languages that could be critical for including or expanding your customer base.

Hybrid privacy and security

Proto's cloud-based AICX platform is capable of hybrid deployments with on-premise systems and maintains compliance with data privacy regulations such as GDPR, SOC, and PCI DSS.

Predictable pricing & ROI

Proto offers all-inclusive, per-customer volume pricing with no hidden fees. As a result, it is straightforward to scale your multilingual customer support operation without the nuisance of runaway message or API call volumes.

Easy for non-technical teams

Proto's drag-and-drop platform is designed for non-technical users that need to quickly edit chatbot dialogue, learn from analytics, takeover customer conversations, and integrate with messaging channels.

CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

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