Automate multilingual CX in 5 steps ⟶
Automate multilingual CX in 5 steps
Contact centres compare Proto to Chatfuel when upgrading to CX automation and artificial intelligence.Get started
Proto’s multilingual customer engagement solutions provide support across multiple channels, while Chatfuel’s English-only bots are limited to Messenger, Instagram, and webchat. Chatfuel’s bots are menu-based, making them an acceptable option for relaying simple information and marketing messages. Alternatively, Proto’s AI-enabled solutions can interact conversationally, making them better for more complex use cases.
With the proLocal™ natural language processing engine, Proto chatbots understand 100+ underserved and mixed languages, such as Cebuano, Kinyarwanda, and Twi — while Chatfuel’s bot speaks only English.
Proto's AI Customer Experience solutions can be deployed on both offline (SMS) and online (WhatsApp, Messenger, Twitter) channels.
Proto's AICX platform pricing is matched to the volume of customers that seek support. Other pricing models that charge per tiers of messages, agents, or chatbots make it difficult to calculate ROI. Reach out to learn more about Proto's flexible prepaid pricing option.
Proto offers conversational automation pre-built with industry-specific dialogue and best practices. This shortcuts the deployment process for contact centres serving specific markets and languages.
Proto staff are located strategically around the world and speak the same languages as our clients. This level of 24/7 and localised support is essential for optimising chatbot performance.
Powered by the proLocal™ natural language processing (NLP) engine, Proto's chatbots speak 80+ underserved and mixed languages that could be critical for including or expanding your customer base.
Proto's cloud-based AICX platform is capable of hybrid deployments with on-premise systems and maintains compliance with data privacy regulations such as GDPR, SOC, and PCI DSS.
Proto offers all-inclusive, per-customer volume pricing with no hidden fees. As a result, it is straightforward to scale your multilingual customer support operation without the nuisance of runaway message or API call volumes.
Proto's drag-and-drop platform is designed for non-technical users that need to quickly edit chatbot dialogue, learn from analytics, takeover customer conversations, and integrate with messaging channels.