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Automate consumer complaints for better financial inclusion

Supervisory authorities embrace Proto’s AI Customer Experience (AICX) solution to decrease complaint resolution costs and increase financial inclusion across language, geography and gender.geography and gender.



No payment

The chatbot has significant potential to bring us closer to consumers than ever before – improving communication, reducing costs, and supporting timely enhancement of policies and enforcement of supervisory actions.
Nestor Espenilla Jr.
Former Governor, Central Bank of the Philippines

Fiscal Constraint

Control operational costs from expanding financial complaint volumes.

Include Everyone

Engage financial consumers everywhere regardless of language, geography or gender.

Trend Analysis

Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.

Central Banks

Automate financial complaints management across language, gender and geography

What is HermesAI™
Suptech Enablers

Upgrade supervisory ecosystems with AICX for financial inclusion at minimal cost

How to partner?
Enabled WITH

Solving financial complaints automation

Central banks struggle to meet national financial inclusion mandates due to minimal consumer protection resources, scaling complaint volumes, and manual processes. Proto's AICX solution empowers supervisory authorities with inclusive consumer engagement channels and progressive automation of case handling and analysis.

Recognized by

Push far beyond financial complaints

Consumer complaint management is just the first phase of Proto’s AICX solution for the financial sector. Extend automation across the banking ecosystem.

Establish the Market Standard

Innovate by example and encourage financial service providers to adopt similar customer-centric technology.

Promote Financial Literacy

Repurpose financial complaints channels to increase awareness of safe banking practices.

Increase Trust in the State

Establish a direct connection between the supervisory authority and financial consumers.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

What's AICX?

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact center savings / month


Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results

Have a chat with Curtis about AICX for financial inclusion


March 31, 2020

Proto partners with BFA Global for financial complaints automation solution at Africa's central banks

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March 20, 2020

Proto releases first product in AICX+ suite

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February 13, 2020

Sinitic is now Proto and raises $2.1M for emerging market expansion

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Discover the power of AICX for your contact center