Financial

Automate financial consumer support

Financial services and supervisors embrace Proto’s AI Customer Experience (AICX) solution to decrease case resolution costs and increase financial inclusion across language, geography and gender.

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7 Days Trial Solution Map

Central Bank of the Philippines

Central Bank of Nigeria

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Central Bank of the Philippines

Central Bank of Nigeria

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Central Bank of the Philippines

Central Bank of Nigeria

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Central Bank of the Philippines

Central Bank of Nigeria

Observatory for the Financial Services of Ivory Coast

Central Bank of Mauritania

Competition & Consumer Protection Commission of Zambia

Bank of Ghana

Bank of the Republic of Burundi

Observatory for the Financial Service of Senegal

Central Bank of Liberia

Bank of Zambia

National Bank of Rwanda

Aside from enhancing the central bank’s quality of service, the multilingual chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank’s commitment to pursue innovations in financial services for the benefit of Filipinos.

Benjamin E. Diokno

Governor, Central Bank of the Philippines

Fiscal Constraint

Control operational costs from expanding financial complaint volumes.

Include Everyone

Engage financial consumers everywhere regardless of language, geography or gender.

Trend Analysis

Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.

Central Banks

Automate financial complaints management across language, gender and geography

What is HermesAI™

Suptech Enablers

Upgrade supervisory ecosystems with AICX for financial inclusion at minimal cost

How to partner?

African Institute for Mathematical Sciences

Bankable Frontier Associates

Bill & Melinda Gates Foundation

Omidyar Network

RegTech for Regulators Accelerator

Rockefeller Philanthropy Advisors

USAID

African Development Bank

African Institute for Mathematical Sciences

Bankable Frontier Associates

Bill & Melinda Gates Foundation

Omidyar Network

RegTech for Regulators Accelerator

Rockefeller Philanthropy Advisors

USAID

African Development Bank

African Institute for Mathematical Sciences

Bankable Frontier Associates

Bill & Melinda Gates Foundation

Omidyar Network

RegTech for Regulators Accelerator

Rockefeller Philanthropy Advisors

USAID

African Development Bank

African Institute for Mathematical Sciences

Bankable Frontier Associates

Bill & Melinda Gates Foundation

Omidyar Network

RegTech for Regulators Accelerator

Rockefeller Philanthropy Advisors

USAID

African Development Bank

Enabled WITH

Financial inclusion with automation

Financial services and supervisors in emerging markets struggle to meet national financial inclusion mandates due to minimal consumer protection resources, scaling case volumes, and manual processes. Proto's AICX solution empowers financial ecosystems with inclusive consumer support channels and progressive automation of case handling and analysis, across languages.

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return on investment

Recognized by

Automate beyond consumer support

Consumer case management is just the first phase of Proto’s AICX solution for the financial sector. Extend automation across the financial services ecosystem.

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