Financial

Automate financial consumer support

Financial operators and regulators embrace Proto’s AI Customer Experience (AICX) solution to decrease support costs and improve financial inclusion across language, geography, and gender.

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14 day trial Solution Map

Central Bank of the Philippines

Bank of Ghana

National Bank of Rwanda

OQSF Cote D’Ivoire

Bank of Zambia

CCPC Zambia

Fiscal Constraint

Control scaling operational costs from increasing consumer case volumes across multilingual markets.

Include Everyone

Engage financial consumers everywhere regardless of language, geography or gender.

Trend Analysis

Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.

Conversational banking with automation

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions. The solution also provides handling of repetitive consumer support queries across local languages and underserved populations.

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Consumer protection with automation

Financial regulators use Proto's AICX solution to overcome scaling complaint volumes , limited consumer protection resources, and outdated manual processes. The solution also provide direct intervention capability and analysis of misconduct trends for rapid policy-making.

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CASE STUDY

Enabled WITH

Bill & Melinda Gates Foundation

Omidyar Network

African Institute for Mathematical Sciences

Bankable Frontier Associates

RegTech for Regulators Accelerator

Rockefeller Philanthropy Advisors

USAID

Proto is expanding from its financial regulator deployments into support automation for banks, fintechs, and microfinance — leveraging the training data from across national financial ecosystems for under-resourced languages, including Kinyarwanda, Tagalog, Twi, Yoruba, and more.

Curtis Matlock

CEO, Proto

Aside from enhancing the central bank’s quality of service, the multilingual chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank’s commitment to pursue innovations in financial services for the benefit of Filipinos.