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Financial
Supervisory authorities embrace Proto’s AI Customer Experience (AICX) solution to decrease complaint resolution costs and increase financial inclusion across language, geography and gender.geography and gender.
30
day
trial
No payment
required
Control operational costs from expanding financial complaint volumes.
Engage financial consumers everywhere regardless of language, geography or gender.
Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.
Central banks struggle to meet national financial inclusion mandates due to minimal consumer protection resources, scaling complaint volumes, and manual processes. Proto's AICX solution empowers supervisory authorities with inclusive consumer engagement channels and progressive automation of case handling and analysis.
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Consumer complaint management is just the first phase of Proto’s AICX solution for the financial sector. Extend automation across the banking ecosystem.
Innovate by example and encourage financial service providers to adopt similar customer-centric technology.
Repurpose financial complaints channels to increase awareness of safe banking practices.
Establish a direct connection between the supervisory authority and financial consumers.
Expand across emerging markets without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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