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UNMIXING LANGUAGES
STRUCTURING CHATS
RECOGNIZING ENTITIES
ANALYZING SENTIMENT
PARSING GRAMMAR
UNMIXING LANGUAGES
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AGREEPRIVACY POLICY

Financial

Automate financial consumer support

Financial institutions and supervisors embrace Proto’s AI Customer Experience (AICX) solution to decrease case resolution costs and increase financial inclusion across language, geography and gender.

Aside from enhancing the central bank’s quality of service, the multilingual chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank’s commitment to pursue innovations in financial services for the benefit of Filipinos.
Benjamin E. Diokno
Governor, Central Bank of the Philippines

Fiscal Constraint


Control operational costs from expanding financial complaint volumes.

Include Everyone


Engage financial consumers everywhere regardless of language, geography or gender.

Trend Analysis



Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.

Financial Institutions

Automate financial consumer support across language, gender and geography

What is HermesAI™
Financial Supervisors

Automate complaint processing and misconduct detection to protect consumers across the ecosystem

PROTECT CONSUMERS
Enabled WITH

Financial inclusion with automation

Financial institutions and supervisors struggle to meet financial inclusion objectives due to minimal consumer protection resources, scaling case volumes, and manual processes. Proto's AICX solution empowers financial ecosystems with inclusive consumer support channels and progressive automation of case handling and analysis, across all languages.

return on investment
Recognized by

Automate beyond consumer support

Consumer case management is just the first phase of Proto’s AICX solution for the financial sector. Extend automation across the financial services ecosystem.

Establish the Market Standard

Innovate by example and encourage financial service providers to adopt similar customer-centric technology.

Promote Financial Literacy


Repurpose financial complaints channels to increase awareness of safe banking practices.

Increase Trust in the State


Establish a direct connection between the supervisory authority and financial consumers.

24/7 x 365 contact center automation

Expand across emerging markets without the expense of multilingual contact centers.

Ask Proto’s founders about your automation project

Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact center savings / month

0

Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results

Partners

March 31, 2020

Proto partners with BFA Global for financial complaints automation solution at Africa's central banks

Brittany Martin

AICX

March 20, 2020

Proto releases first product in AICX+ suite

Brittany Martin

Team

February 13, 2020

Sinitic is now Proto and raises $2.1M for emerging market expansion

Brittany Martin

Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.

Deploy AICX in 14 days & start saving