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Government
Proto delivers clear and predictable automation costs for emerging markets, at a superior value to Western vendors.
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Control operational costs from expanding financial complaint volumes.
Engage financial consumers everywhere regardless of language, geography or gender.
Rapidly inform policy-making with trend analysis of misconduct across financial ecosystems.
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Financial institutions and supervisors struggle to meet financial inclusion objectives due to minimal consumer protection resources, scaling case volumes, and manual processes. Proto's AICX solution empowers financial ecosystems with inclusive consumer support channels and progressive automation of case handling and analysis, across all languages.
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Consumer case management is just the first phase of Proto’s AICX solution for the financial sector. Extend automation across the financial services ecosystem.
Innovate by example and encourage financial service providers to adopt similar customer-centric technology.
Repurpose financial complaints channels to increase awareness of safe banking practices.
Establish a direct connection between the supervisory authority and financial consumers.
Expand across emerging markets without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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