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Automate citizen engagement

Government agency operators and ombudsmen embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.

Fiscal Constraint

Control operational costs from expanding citizen engagement volumes.

Include Everyone

Engage citizens in all regions regardless of language, geography or gender.

Trend Analysis

Rapidly inform policy-making with trend analysis of complaints across government agencies.

Citizen support with automation

Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.

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Citizen protection with automation

Government ombudsmen use Proto's AICX solution to overcome scaling complaint volumes, limited citizen protection resources, and outdated manual whistleblower processes. The solution also provides direct intervention capability and analysis of complaint trends for rapid policy-making.


Automate beyond citizen support

Citizen engagement is just the first phase of Proto’s AICX solution for the government sector.

Establish the National Standard

Innovate by example and encourage service providers to adopt similar inclusion technology.

Counter Disinformation

Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.

Increase Trust in the State

Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.

24/7 x 365 contact center automation

Support diverse regions and ethnic groups without the expense of multilingual contact centers.

Ask Proto about your AICX project

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Return on investment

Average Values

The AICX calculator is an estimate. Your actual results may differ.

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The Results


Contacts deflected / month


Minutes of reduced customer
wait time / month


Contact center savings / month


Return on investment
in first year of AICX

AICX results based upon averaged customer data.
Get the results


March 24, 2021

African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia

Beth Longman


March 9, 2021

Proto to deliver AICX technical session at the Alliance for Financial Inclusion's Consumer Empowerment and Market Conduct Working Group


February 9, 2021

"I got my credit card refund six days after I filed a complaint with BSP"

Kitty Elicay

Network effects
Powered by constant HermesAI™ learning across language domains.
Regulator compliance
Built in partnership with supervisory authorities across the Global South.
Global security
End-to-end encryption and secure connector for local databases.
Controlled costs for scaling services across new and existing markets.
Automated complaints processing for regulated digital ecosystems.
Designed for consumers at the bottom of the pyramid.

AI customer experience can be inclusive.