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Government
Government agency operators and ombudsmen embrace Proto’s AI Customer Experience (AICX) solution to decrease multilingual support costs and improve citizen engagement.
Control operational costs from expanding citizen engagement volumes.
Engage citizens in all regions regardless of language, geography or gender.
Rapidly inform policy-making with trend analysis of complaints across government agencies.
Government agencies use Proto's AICX solution to deliver automated public services, including tax collection, municipal advisories, and democratic participation. The solution also provides handling of repetitive citizen support queries across local languages and underserved populations.
Government ombudsmen use Proto's AICX solution to overcome scaling complaint volumes, limited citizen protection resources, and outdated manual whistleblower processes. The solution also provides direct intervention capability and analysis of complaint trends for rapid policy-making.
Citizen engagement is just the first phase of Proto’s AICX solution for the government sector.
Innovate by example and encourage service providers to adopt similar inclusion technology.
Repurpose support channels to deliver proactive and accurate information that improves citizen outcomes.
Establish a direct connection between the ombudsman and citizens to ensure recourse and trust is state services.
Support diverse regions and ethnic groups without the expense of multilingual contact centers.
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Contacts deflected / month
Minutes of reduced customer
wait time / month
Contact center savings / month
Return on investment
in first year of AICX
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March 24, 2021
March 24, 2021
March 9, 2021
March 9, 2021
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