AI Chatbot for Regulators

Proto chatbot for regulators

Supervisory authorities deploy Proto’s AI Customer Experience (AICX) solution to improve consumer protection and detect misconduct across language, geography, and gender.

African Development Bank
Bank of Ghana
Bank of Zambia
Central Bank of Liberia
Central Bank of the Philippines
National Bank of Rwanda
CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

READ STUDY
Access to financial consumer protection in Liberia is limited due to traditional channels such as email and in-person complaint filing. To solve this problem, the Central Bank of Liberia deployed Proto's automated consumer protection solution nationwide.
The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.
The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.

Raise the market standard

Innovate by example and encourage the private sector to adopt inclusive technology.

Promote consumer literacy

Deliver proactive advice and misconduct warnings to first-time consumers.

Increase trust in services

Empower consumers with effective recourse and the mediating power of the state.

Central banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Digital banks

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Lenders

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Microfinance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents

Insurance

Financial operators use Proto's AICX solution to deliver automated banking services, including account setup, KYC, and transactions.

Reach global consumers
Automate local languages
Transfer chats to agents
SOLUTIONS

CX automation at national scale

Proto deploys these AICX solutions across ecosystems of regulators and operators.

Ask Proto about your customer experience automation

Book demo