AI Chatbot for Regulators

Proto chatbot for regulators

Supervisory authorities deploy Proto’s AI Customer Experience (AICX) solution to improve consumer protection and detect misconduct across language, geography, and gender.

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African Development Bank

Bank of Ghana

Bank of Zambia

Central Bank of Liberia

Central Bank of the Philippines

National Bank of Rwanda

CASE STUDY

Consumer protection automation in the Philippines

The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.

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Access to financial consumer protection in Liberia is limited due to traditional channels such as email and in-person complaint filing. To solve this problem, the Central Bank of Liberia deployed Proto's automated consumer protection solution nationwide.

The National Bank of Rwanda is pleased to deploy the Proto customer complaints handling chatbot system. The chatbot will include customers in their local languages and preferred messaging channels.

The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank's commitment to pursue innovations in financial services for the benefit of Filipinos.