iPak-Treasure-Island, a trusted packaging solution provider in Visayas and Mindanao, has strengthened its customer engagement with a new deployment of the Proto AICX Platform. Known for delivering high-quality, food-safe, and eco-friendly packaging solutions, the company is now extending its service commitment to digital channels, ensuring that clients in food, retail, and manufacturing receive faster and more accessible support.
The deployment introduces advanced AI customer experience features across Messenger and webchat. Through the new order taking flow, customers can view available packaging products directly in the chat, add them to a cart, and instantly generate an order – simplifying the procurement process. A dedicated complaint flow allows customers to raise issues quickly, with each case routed to the right team for transparent and timely resolution. Businesses can also submit new development requests directly in chat, enabling iPak to capture valuable feedback and co-develop innovative packaging solutions with its clients.
To complement these capabilities, the platform also offers live chat and FAQs, ensuring that customers can access instant answers to common questions and, when necessary, connect seamlessly with an iPak support agent. Together, these tools combine automation with human support, delivering consistent and efficient customer interaction across channels.
To ensure inclusivity, the solution is available in English, Tagalog, Taglish, and Cebuano, reflecting Proto’s mission to localise multilingual support for businesses. This launch underlines iPak’s role as more than a packaging provider – it is a partner that helps businesses showcase their brands, protect their products, and meet their budgets, while embracing digital transformation that makes customer interactions seamless and efficient.
About iPak-Treasure-Island
iPak-Treasure-Island is a trusted packaging solution provider in Visayas and Mindanao, offering a wide range of high-quality, food-safe, and reliable packaging solutions – from flexible pouches to rigid containers and eco-friendly alternatives. Serving businesses across food, retail, and manufacturing, iPak helps its clients find the right packaging that protects products, showcases brands, and balances cost-effectiveness. At iPak, great packaging is seen as a driver that moves businesses forward.
