Proto Resources
Discover the latest Proto news and annoucements.
TMC South Luzon deploys AI customer experience platform for patient engagement
The Medical City South Luzon partners with Proto to deploy an AI customer experience platform with multilingual support, voice messaging, and automated FAQs – transforming patient engagement across Southern Luzon.
Proto powers new digital support platform for iPak-Treasure-Island in Visayas and Mindanao
iPak-Treasure-Island enhances customer support with Proto AICX – enabling multilingual order taking, FAQs, complaints, and live chat across Messenger and webchat.
Financial sector leaders in Rwanda unite to reimagine trust and accessibility through AI
AI – when designed ethically and deployed in local languages – can be part of the solution to rebuild trust and improve customer engagement in Rwanda's financial sector.
eTap and Proto launch kiosk-to-AI assistant solution for Filipino financial institutions
eTap partners with Proto to offer a bundled AI Customer Experience solution for financial institutions, enhancing customer support through self-service kiosks.
Scam resolution solution by FNA and Proto shared at Global Payments Week
Proto and FNA are equipping countries with a scalable scam detection system that connects multilingual citizen reporting to real-time fund tracing – delivering trust, speed, and results for financial authorities.
Dragonpass deploys all-in-one travel app with automated customer support
Dragonpass deploys AI customer experience solution to automate support for lounge access, travel bookings, and app-based service enquiries.
Latest AICX features in June 2025
We’ve introduced new features to enhance your AICX experience, including new VoiceAI channels, conversation tester, ticket export options, and platform improvements.
Proto to speak on AI fraud tracing at World Bank Global Payments Week
Proto CEO Curtis Matlock to speak at the RegTech for Fraud Management panel during the World Bank’s Global Payments Week 2025 in Brazil.
Digital bank in Uganda scales CX automation across 28 branches
AI customer experience platform deployed by FINCA Uganda and Eclectics to automate financial services and expand inclusive digital banking access.
Namibia’s citizens to receive AI assistance and complaints resolution
Proto is expanding its AI-based citizen support in Namibia to automate engagement and complaint resolution, enhancing consumer trust.
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