AICX for

Telco Commissions

Proto CX automation for telco commissions

Telco commissions deploy Proto’s AI Citizen Experience (AICX) solution to improve access to citizen protection and across language, geography, and gender.

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Raise the market standard

Innovate by example and encourage the telecom sector to adopt inclusive citizen support.

Monitor new operators

Mandate telecom providers with short track records to use the regulator's citizen support technology.

Increase trust in the state

Empower telecom consumers with an effective recourse method and the mediating power of the state.

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AICX

24/7 x 365 contact center automation

Proto's AICX platform automates 100% of contact centre operations with chatbots, livechat, ticketing, CRM and analytics, and hybrid hosting.

Supported channels

Africa's leading API platform for SMS and more with 80,000 developers.

Android SDK

Proto's software development kit for Android mobile applications.

Bitrix24

Messaging, CRM, and data sharing for mid-market contact centers.

LINE

Japan, Thailand, and Taiwan's leading messaging app with 700M users.

Messenger

The world's second most popular messaging app with 1.3B users.

Microsoft Teams

Workspace chat, videoconferencing, and data sharing for enterprise.

Salesforce

Messaging, CRM, and data sharing for enterprise contact centers.

SMS

The messaging system for feature phone users across the Global South.

twilio

The world's leading API platform for SMS and more with 5M developers.

Heavily encrypted messaging app with 500 million users.

Twitter

The world's leading microblogging app with 330M users.

viber

Eastern Europe and Asia's preferred messaging app for 260M users.

WEbchat

Proto's webchat with customized branding for business websites.

Webhook

Proto's chatbot webhook for external livechat tools.

The world’s leading messaging app with 2B users.

Zalo

Vietnam's leading messaging app with 100M users.

Ask Proto's local team about CX automation

Book demo

Jeni

Patience

Ask Proto's experts about eGovernment messaging

Book demo

Curtis

Vanessa

FAQ

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Return on investment

Average Values

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The Results

329

Contacts deflected / month

109,191

Minutes of reduced customer
wait time / month

0

Contact centre savings / month

0

Return on investment
in first year of Proto AICX

AICX results based upon averaged customer data.

book demo

Proto CX automation for telco commissions

Raise the market standard

Monitor new operators

Increase trust in the state

24/7 x 365 contact center automation

Ask Proto's local team about CX automation

Ask Proto's experts about eGovernment messaging

FAQ

Return on investment

Average Values

The Results

329

109,191

0

0

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