Proto Resources
Discover the latest Proto news and annoucements.
Financial sector leaders in Rwanda unite to reimagine trust and accessibility through AI
AI – when designed ethically and deployed in local languages – can be part of the solution to rebuild trust and improve customer engagement in Rwanda's financial sector.
eTap and Proto launch kiosk-to-AI assistant solution for Filipino financial institutions
eTap partners with Proto to offer a bundled AI Customer Experience solution for financial institutions, enhancing customer support through self-service kiosks.
Scam resolution solution by FNA and Proto shared at Global Payments Week
Proto and FNA are equipping countries with a scalable scam detection system that connects multilingual citizen reporting to real-time fund tracing – delivering trust, speed, and results for financial authorities.
Dragonpass deploys all-in-one travel app with automated customer support
Dragonpass deploys AI customer experience solution to automate support for lounge access, travel bookings, and app-based service enquiries.
Product release: June 2025
We’ve introduced new features to enhance your AICX experience, including new VoiceAI channels, conversation tester, ticket export options, and platform improvements.
Proto to speak on AI fraud tracing at World Bank Global Payments Week
Proto CEO Curtis Matlock to speak at the RegTech for Fraud Management panel during the World Bank’s Global Payments Week 2025 in Brazil.
Digital bank in Uganda scales CX automation across 28 branches
AI customer experience platform deployed by FINCA Uganda and Eclectics to automate financial services and expand inclusive digital banking access.
Namibia’s citizens to receive AI assistance and complaints resolution
Proto is expanding its AI-based citizen support in Namibia to automate engagement and complaint resolution, enhancing consumer trust.
Clinic achieves 273% increase in automated patient service
Learn how The Medical City Clinic is improving their patient experience and automating 10,400+ chats a month.
Product release: May 2025
We've rolled out major updates to enhance your AICX experience, including VoiceAI with ASR/TTS, live rep CSAT ratings, LLM prompt scripting, and more.
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