Proto Resources
Discover the latest Proto news and annoucements.
AI assistants – Proto and Flex partner to advance financial inclusion in Tanzania
Proto partners with Flex to enhance financial inclusion in Tanzania through multilingual AI assistants and unified support across various channels.
Automating multilingual support for the Philippines’ largest kiosk network
eTap's AI assistant, Tappy, transforms customer experience by providing instant support for inquiries, resolving 60% of chats and streamlining service operations.
FNA and Proto shortlisted for G20 TechSprint with breakthrough anti-scam centre
Proto and FNA have been shortlisted for the G20 TechSprint 2025 with their innovative solution for fraud prevention and fund tracing.
Proto contributes to future of regulatory compliance technology at BIS Innovation Summit 2025
Proto showcased how AI-driven citizen engagement enhances regulatory compliance and inclusion at the BIS Innovation Summit 2025 in Basel.
PhilPlans enhances customer experience with Proto AICX deployment
PhilPlans boosts customer experience with Proto’s AI assistant – cutting response times, reducing errors, and doubling sales leads across pension, education, and memorial plans.
Latest AICX features in August 2025
We've introduced key improvements in AI assistant switching, agent availability, and enhanced training workflows, alongside various bug fixes.
TMC South Luzon deploys AI customer experience platform for patient engagement
The Medical City South Luzon partners with Proto to deploy an AI customer experience platform with multilingual support, voice messaging, and automated FAQs – transforming patient engagement across Southern Luzon.
Proto powers new digital support platform for iPak-Treasure-Island in Visayas and Mindanao
iPak-Treasure-Island enhances customer support with Proto AICX – enabling multilingual order taking, FAQs, complaints, and live chat across Messenger and webchat.
Latest AICX features in July 2025
We've enhanced ticket filtering, inbox delivery visibility, training modules, as well as rolled out several bug fixes for improved platform performance.
Financial sector leaders in Rwanda unite to reimagine trust and accessibility through AI
AI – when designed ethically and deployed in local languages – can be part of the solution to rebuild trust and improve customer engagement in Rwanda's financial sector.
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