
Consumer protection automated across more than 600 supervised financial institutions, with complaints routed to the responsible provider.
When a section gets a full redesign, the old version moves here instead of being deleted. Every entry below rendered live on the site at some point — kept for comparison, not for reuse. Oldest first.
PhilCare leverages technology to deliver exceptional service to our clients. We believe that strategic partnerships like the one we have with Proto will help us achieve our goals. In just the first few months of using Proto’s platform, PhilCare immediately felt an improvement in delivering our services. Thank you to the competent team from Proto!

The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank’s commitment to pursue innovations in financial services for the benefit of Filipinos.

proto
[prō-tō]
the root of human language


The multilingual Proto chatbot empowers financial consumers by giving them a more accessible channel for raising complaints. This is in line with the central bank’s commitment to pursue innovations in financial services for the benefit of Filipinos.




Built and reviewed live on /about as one of three timeline options (register / two-track spine / a horizontal option). Markup removed when the register was chosen — see the git history for src/pages/about.astro around 2026-08-27 for the exact JSX (a vertical-spine layout, entries alternating left/right of a centre rule, using the same nine real timeline entries as the register).
Noella is a business expansion leader specialised in the application of new technology to Africa’s public sector. Her career started in the telecom industry and led to Irembo, the e-government platform of Rwanda, where she ran growth and partnerships. She studied information technology at Mount Kenya University and computer science at the University of Rwanda.
Andy is a fullstack software engineer specialised in enterprise security and agentic team management. His career is featuring the balanced integration of AI-based tools for design, development, and quality assurance processes to increase product velocity. He studied statistics at the University of Toronto, with a focus on data science and machine learning.
Weiying is a natural language processing expert leading Proto’s low-resource language research team and implementing AI deployments for enterprises and governments. Her career started at MIMOS, Malaysia’s applied research and development centre for socio-economic growth, following studies in cognitive science at Universiti Malaysia Sarawak.
Curtis is a founder dedicated to deploying AI in underserved markets. He served in Canada’s armed forces, graduated in political science at the Royal Military College of Canada, and studied Chinese at the National Taiwan University. He leads Proto’s social impact work with a focus on AI-based public policy feedback loops from his studies at the United Nation’s International Labour Organisation in Turin.
Margarita is a customer experience and prompt engineering specialist at Proto, focused on AI effectiveness for multilingual contact centres. Her career spans BPO operations and customer success for companies such as Concentrix and Zenleads. She studied in hospitality at St. Scholastica’s College Manila.
Proto serves its clients from key locations in Asia and Africa.
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Client stories










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