News
Real-time insight and conversation language control – November 2025
This release improves live analytics visibility, multilingual control, and webchat integrations, alongside continued enhancements to people management, inbox usability, and analytics reliability.
Bank of Mozambique deploys Proto’s AI agent to improve financial education and consumer protection
Banco de Moçambique has deployed a multilingual AI agent powered by Proto to improve access to reliable financial information and strengthen consumer protection.
Rwanda’s government and Proto partner to deploy integrated AI citizen support agents
Proto partners with Rwanda’s government to deploy AI citizen support agents, enhancing trust in public services through automated engagement and complaint resolution.
Proto and FNA win the G20 TechSprint’s cybercrime and fraud solution award
FNA and Proto won the G20 TechSprint 2025 award for their Anti-Scam Centre platform, promoting rapid scam reporting and fund recovery.
Product improvements to support growing deployments – October 2025
We’ve introduced key improvements in multi-teamspace inbox management, chat and ticket analytics, and VoiceAI personalisation, alongside broader data control enhancements and platform stability fixes.
Refining quality, security, and usability – September 2025
Smarter AI agent handovers, full action edit history, adaptive response formats, and improved reliability – all designed to keep conversations smooth, secure, and natural.
AI assistants – Proto and Flex partner to advance financial inclusion in Tanzania
Proto partners with Flex to enhance financial inclusion in Tanzania through multilingual AI assistants and unified support across various channels.
FNA and Proto shortlisted for G20 TechSprint with breakthrough anti-scam centre
Proto and FNA have been shortlisted for the G20 TechSprint 2025 with their innovative solution for fraud prevention and fund tracing.
Proto contributes to future of regulatory compliance technology at BIS Innovation Summit 2025
Proto showcased how AI-driven citizen engagement enhances regulatory compliance and inclusion at the BIS Innovation Summit 2025 in Basel.
PhilPlans enhances customer experience with Proto deployment
PhilPlans boosts customer experience with Proto’s AI assistant – cutting response times, reducing errors, and doubling sales leads across pension, education, and memorial plans.
Major updates across voice, inbox, and reporting – August 2025
We've introduced key improvements in AI assistant switching, agent availability, and enhanced training workflows, alongside various bug fixes.
TMC South Luzon deploys AI customer experience platform for patient engagement
The Medical City South Luzon partners with Proto to deploy an AI customer experience platform with multilingual support, voice messaging, and automated FAQs – transforming patient engagement across Southern Luzon.
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