News
Proto powers new digital support platform for iPak-Treasure-Island in Visayas and Mindanao
iPak-Treasure-Island enhances customer support with Proto – enabling multilingual order taking, FAQs, complaints, and live chat across Messenger and webchat.
Healthway deploys Proto to improve the Filipino patient experience
Healthway Medical Network enhances patient experience in the Philippines with Proto's AI platform, ensuring inclusive and responsive healthcare services.
New tools to manage and test AI assistants – July 2025
We've enhanced ticket filtering, inbox delivery visibility, training modules, as well as rolled out several bug fixes for improved platform performance.
Financial sector leaders in Rwanda unite to reimagine trust and accessibility through AI
AI – when designed ethically and deployed in local languages – can be part of the solution to rebuild trust and improve customer engagement in Rwanda's financial sector.
Scam resolution solution by FNA and Proto shared at Global Payments Week
Proto and FNA are equipping countries with a scalable scam detection system that connects multilingual citizen reporting to real-time fund tracing – delivering trust, speed, and results for financial authorities.
Faster experiences and expanded capabilities – June 2025
We’ve introduced new features to enhance your AI experience, including new VoiceAI channels, conversation tester, ticket export options, and platform improvements.
Proto to speak on AI fraud tracing at World Bank Global Payments Week
Proto CEO Curtis Matlock to speak at the RegTech for Fraud Management panel during the World Bank’s Global Payments Week 2025 in Brazil.
Namibia's citizens to receive AI assistance and complaints resolution
Proto is expanding its AI-based citizen support in Namibia to automate engagement and complaint resolution, enhancing consumer trust.
Improving conversations and operational insight – May 2025
We've rolled out major updates to enhance your AI experience, including VoiceAI with ASR/TTS, live rep CSAT ratings, LLM prompt scripting, and more.
FNA and Proto to arm countries with end-to-end fraud recovery
A new partnership between FNA and Proto aims to enhance fraud recovery by enabling faster and more effective reporting for financial scam victims.
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