Proto vs. Zendesk
Contact centres compare Proto to Zendesk when upgrading to multilingual chatbots and artificial intelligence.
Try Proto
Contact centres compare Proto to Zendesk when upgrading to multilingual chatbots and artificial intelligence.
Try Proto
Multilingual
Underserved & Rare Languages
Conversational
Local Channels
Predictable Pricing
Localized Support
Chat History
Privacy & Security
Live Chat
Sample Chatbots
No-coding
Free trial
Only online
Paid add-on
Proto's AICX chatbot platform offers an all-inclusive tool for multilingual customer engagement — whereas Zendesk Ask Bot is for basic FAQ replies in a limited range of languages. If you need additional features such as livechat or analytics, you have to purchase the Zendesk Support Suite.
With its HermesAI™ natural language processing engine, Proto chatbots understand 80+ underserved and mixed languages, such as Cebuano, Kinyarwanda, and Twi — while Zendesk Answer Bot speaks only common languages.
Proto's chatbots can be deployed on both offline (SMS) and online (WhatsApp, Messenger, Twitter) channels — whereas Zendesk only allows integration with online channels.
Proto's AICX chatbot platform pricing is matched to the volume of customers that seek support. Other pricing models that charge per tiers of messages, agents, or chatbots make it difficult to calculate ROI.
Proto offers chatbots pre-built with industry dialogue and best practices. This shortcuts the deployment process for contact centres serving specific markets and languages.
Proto staff are located strategically around the world and speak the same languages as our clients. This level of 24/7 and localised support is essential for optimising chatbot performance.
Proto's AICX chatbot platform is available to try for 14 days with no payment commitment. This allows your contact centre to prove the automation of multilingual customer support across multiple channels.
Powered by the HermesAI™ natural language processing (NLP) engine, Proto's chatbots speak 80+ underserved and mixed languages that could be critical for including or expanding your customer base.
Proto's cloud-based AICX platform is capable of hybrid deployments with on-premise systems and maintains compliance with data privacy regulations such as GDPR, SOC, and PCI DSS.
Proto offers all-inclusive, per-customer volume pricing with no hidden fees. As a result, it is straightforward to scale your multilingual customer support operation without the nuisance of runaway message or API call volumes.
Proto's drag-and-drop platform is designed for non-technical users that need to quickly edit chatbot dialogue, learn from analytics, takeover customer conversations, and integrate with messaging channels.
The automated consumer protection system at the Central Bank of the Philippines (BSP) set the standard for accessible recourse in emerging markets, handling a 4x surge in complaints without expanded wait times nor operational costs.
