This page is available in English at this time.
aicx
africa
americas
financial

Proto’s AI chat banking in local languages now available on Temenos Exchange

2 min

London, United Kingdom

Proto, a leading provider of AI Customer Experience (AICX) solutions across financial industry contact centres is available on the Temenos Exchange, the open marketplace for fintech solutions.

The Proto AICX platform enables financial institutions from central banks to microfinance to automate customer service interactions such as complaints, accounts setups, loan applications, and payments across local and mixed languages like Hindi, Kinyarwanda, and Taglish (mix of Tagalog and English). Proto chatbots are omnichannel for websites, apps, SMS, WhatsApp, LINE, Twitter, and other popular messaging apps.

Temenos Exchange brings open innovation to market faster, and at scale. The marketplace offers pre-integrated and approved fintech solutions that can be easily deployed on top of Temenos open platform for composable banking--enabling banks to accelerate the creation of new financial services while reducing development costs.

Temenos Director of Innovation and Ecosystems Martin Bailey said: “Temenos Exchange acts as an accelerator for fintechs and software developers, helping them develop, validate and monetize new banking solutions. Joining Temenos Exchange means Proto can write once and sell its solution across a vast banking audience of more than 3,000 clients in 150 countries. Collectively, this community serves the banking needs of 1.2 billion people worldwide.”
Proto CEO Curtis Matlock said: "AI-enabled chat banking for low-resourced languages in the emerging world requires one scarce resource: data. With Proto's deployment for financial consumer engagement across entire banking and insurance industries in countries such as Rwanda, our local chat banking product capability is ready for the massive scale that the Temenos Exchange provides.”


Contact info

Website: Proto
E-mail: team@proto.cx

About Temenos

Temenos is the market-leading software and banking services company for financial services providers in all sectors and sizes. Solutions can be provisioned by Temenos as SaaS on all of the major cloud platforms, or even on-premises – always underpinned by a single common code base.

About Proto

Proto is the leader for inclusive chatbots and multilingual contact center automation in emerging markets. Proto’s AI Customer Experience (AICX) platform is powered by proprietary natural language processing (NLP) for under-resourced and rare languages. Proto's novel deep-learning techniques and regulatory partnerships maximize customer experience, protection, and lifetime value.

Vanessa is the Head of Customer Experience at Proto. She specializes in digital transformation for emerging markets and multinational project management. To reach Vanessa, please write to her at vanessa@proto.cx.

Sign up today

Proto offer exclusive solutions. Share your info below and we'll get back to you with the best offer

Thank you for your interest in Proto product!
Our team will reach out to you shortly with more information.
(!) Something went wrong while submitting the form. Please try again.
Article
Team
Awards

Proto wins the 2019 Innovation Launchpad at iGaming Asia Congress

Proto wins the 2019 Innovation Launchpad Award at iGaming Asia Congress, the 2nd edition of Asia’s longest running C-level event for the online gaming industry.

Article
Solutions
HermesAI™

The Thai character confounding NLP engines

Proto broke the code as it includes Thai, the extremely difficult Southeast Asian language to its multilingual AI Customer Experience (AICX) solution.

Article
Team
Awards

Proto takes finalist position at AFI Global Policy Forum fintech showcase

Proto joined the list of 10 innovators chosen for their role in shaping the future of financial inclusion by the AFI Global Policy Forum's 1st fintech showcase.

Article
Partners

Proto partners with AIMS to empower Africa’s brightest machine learning graduates

Proto begins partnership with the African Institute for Mathematical Sciences (AIMS) empower Africa’s brightest machine learning graduates.

Article
Solutions
Financial

Africa’s central banks intend to deploy Proto's financial complaints automation for over 300M potential consumers

Africa’s central banks pick interest in Proto's financial complaints automation for over 300M potential consumers.

Article
Solutions

Proto releases AICX v2 product suite

Learn about the upgraded version v2 of Proto's product suite, with key features & language capabilities of its AI Customer Experience (AICX) solutions.

Article
Team

Sinitic is now Proto

Proto formerly known as Sinitic raises $2.1M for emerging market expansion improving customer experience and consumer protection.

Article
Partners

Proto partners with BFA Global for financial complaints automation solution at Africa's central banks

Automated solutions to help resolve customers complaints for Africa's central banks now made possible through Proto and BFA partnership.

Article
Solutions
Health

Proto provides free COVID-19 awareness chatbots to Global South healthcare services

Global South healthcare services leverage the free multi-lingual chatbots provided by Proto for COVID-19 awareness amongst the bottom-of-the-pyramid citizens.

Article
Solutions
Health

COVID-19 education chatbot launched for Nigeria’s Federal Capital Territory

Nigeria’s Federal Capital Territory (FCT) leverages Proto's solution provide support and educate the 2+ million multilingual residents of the city.

Article
Team

In 2021, AI customer experience is about inclusion

Proto leads as AI customer experience changes focus toward equality and inclusion for the year 2021 and the years ahead.

Article
Partners

MindwayAI and Proto partner up to localize responsible gaming

Mindway AI and Proto join forces in the launching of a multilingual virtual agent powered by GameScanner’s to localize responsible gaming.

Article
Solutions
Health

Proto to deploy multilingual chatbot for Ayurvedic medicare in India

Proto multilingual AI Customer Experience (AICX) solution adopted by Hempstreet, India’s leading cannabis-based Ayurvedic medicare provider.

Article
Solutions
Financial

African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia

Partnership between African Development Bank and Proto to automate financial consumer protection in Ghana, Rwanda, and Zambia.

Article
Partners

PaySwitch and Proto partner to provide conversational payment processing to Africa’s commercial banks

New partnership between PaySwitch and Proto to provide conversational payment processing to Africa’s commercial banks.

Article
Partners

Africa’s Talking and Proto partner to enable conversational financial services across Africa’s SMS networks

Proto provides African central banks and financial service providers with consumer support automation for African languages via SMS feature phones.

Article
Partners

Proto raises $1.8M seed round for emerging market expansion

Read how Yolo Investments boosts Proto’s expansion and position as a leader in inclusive chatbots and contact centre automation across emerging markets.

Article
Solutions
Gaming

3 questions for gaming operators before investing in machine translation for player support

90% of multilingual player queries should go to NLP-powered chatbots before using machine translation between gamers and agents.

Article
Partners

Emergent Payments and Proto partner to deploy chatbot payments across Africa's merchants

Integrated solution between Emergent Payments and Proto to power pan-African payment processing with local language chatbots.

Article
Team
Awards

Proto named to the Inclusive Fintech 50 by Visa, MetLife, IFC and Accion

Visa, the MetLife Foundation, Accion and the International Finance Corporation (IFC) of the World Bank Group recognized Proto as a promising early-stage fintech.

Article
Solutions
Financial

Central Bank of Liberia deploys chatbot to expand access to financial consumer protection

Central Bank of Liberia deploys Proto AICX to help financial consumers seek recourse against financial service providers.

Article
Solutions
Financial

GoodTech deploys Philippines chat banking with Proto’s AICX technology

Proto’s AI Customer Experience (AICX) solution for financial chat banking has been deployed by GoodTech across underserved communities in the Philippines.

Article
Solutions
Financial

Bank of Ghana expands access to financial consumer protection with Proto’s inclusive chatbot technology

Proto’s AI Customer Experience (AICX) solution for consumer protection has been deployed across 805 financial institutions in Ghana in partnership with the African Development Bank.

Article
Team

Proto raises $5.6M Series A to accelerate global expansion

The Proto team is delighted to announce that it raised a $5.6M Series A round led by Mucker Capital for the global expansion of its AI Customer Experience (AICX) solutions. The round also had participation from current shareholder Yolo Investments.

Article
Solutions
Health

The Medical City Clinic deploys Proto chatbot across 50 clinics in the Philippines

The Medical City Clinic’s President and CEO Roberto Muñoz and Proto’s Asia Manager signed the deployment agreement for the Med-C chatbot to serve patients across the Philippines.

Article
Partners

Proto and Pindo partner to improve access to AI customer experiences in Africa

Learn more about the integrated solution between Proto and Pindo to improve access to AI customer experience with API and SMS messaging in Africa.

Article
Solutions

Canadian AI firm Proto invests $1M in Rwanda for Africa expansion

Proto’s invests in new Africa HQ in Kigali as Rwanda transform into the region's leading hub for artificial intelligence and digital technology.

Article
Partners
Financial

Proto partners with Eclectics to provide conversational AI to Africa’s financial institutions

New partnership between Proto and Eclectics to provide conversational AI solutions to the African financial sector and digital banking organizations.

Article
Solutions
Health

PhilCare deploys Proto’s AI chatbot to improve quality patient experience

PhilCare, a leading health maintenance organization in the Philippines, implemented Proto’s AI chatbot to automate multilingual patient support.

Article
Partners
Financial

Proto’s AI chat banking in local languages now available on Temenos Exchange

The collaboration brings conversational banking powered by Proto’s AI-enabled multilingual chatbots to Temenos financial customers worldwide.

Comparison
Solutions

Proto vs. Zendesk

Compare how Proto and Zendesk chatbots deal with support queries. Deploy AICX solutions and automate communication with underserved communities