News
Workflow co-pilot, priority chat assignment, and Voice API billing – July 2026
July brings a workflow co-pilot for building AI agents by chat, priority chat assignment, and dedicated Voice API billing, plus analytics and test chat improvements.
Introducing Voice API: local language text-to-speech and speech recognition
Proto launches Voice API – text-to-speech and speech recognition for Kinyarwanda, Tagalog and more, with its own credits and usage dashboard.
Proto and Xymbolic partner to bring AI agent workflows to Central and North Luzon
Proto and Xymbolic partner to extend AI agent infrastructure for government and enterprise clients across Central and North Luzon.
Proto and MCS Security Solutions partner to expand AI agent reach in Southern Africa
Proto and MCS Security Solutions partner to bring AI agent infrastructure for consumer protection and complaints to Southern African financial institutions.
Inbox copilot, mediation mode, and CC on Inbox messages – June 2026
June introduces an Inbox copilot with a deeper mediation mode, a live agent activity timeline, and CC on Inbox messages, plus webchat domain whitelisting and several smaller improvements.
Proto and InventLabs partner to accelerate AI agent deployment in the Philippines
Proto and InventLabs partner to quickly deliver AI agent solutions for Philippine telecom and quick-service sectors, supporting local languages and kiosk channels.
How GiveDirectly is using Proto to bring AI to rural Rwanda – in Kinyarwanda
GiveDirectly used Proto's Kinyarwanda API to reach rural Rwandans on WhatsApp – 21,000+ interactions, round the clock, in their own language.
Trusted AI for the Philippines
Proto's AI agents power citizen and patient experience across the Philippines - in Tagalog, Cebuano, and Taglish, across government agencies, banks, and hospital networks. One platform. Local language. Hosted locally.
Full-screen webchat, AI agent redesign, and Inbox activity log – May 2026
May brings a new full-screen webchat deployment channel, a redesigned AI agent module, and a new activity log in the Inbox. The month also delivers fixes to email threading and chart readability in conversations.
GICF and Proto deliver AI-augmented contact centres for Filipino customers
Global Integrated Contact Facilities joins the Proto reseller programme, deploying AI agent-powered contact centre solutions across banking, healthcare, telecom, retail and logistics in the Philippines.
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